Nov. 18 PIC Conference to Cover Social Media and Claims Processes
“Social media has changed how consumers communicate with insurers and other parties involved in a claim,” said PIC Chairman Jeff Brinkman
The next Property Industry Conference will be held on Monday, November 18, 2013, in Jacksonville, FL, at the Hyatt Regency Jacksonville from 1-4 p.m., before the PLRB Large Loss Conference, according to a press release.
Ellen Carney, principal analyst for Forrester Research, Inc., will deliver the keynote presentation on how digital systems and technology support or undermine the claims experience. She will discuss consumers’ expectations of claims and how they have changed over time, the roles of social media in shaping the claims experience, and what insurers should include when building their digital claims road maps.