Articles by Shawn Hester

The military logbook on the flight line, the physical file entering the digital review process, and the finished evidence package on the other side.

The Job Isn’t the Deliverable. The Documentation is.

Scope approval, supplements, and profitability are critical for defensible restoration files

September 30, 2026

Restoration companies can perform the work correctly and leave money on the table because their file cannot support the work performed. With the claims process evolving, restorers need to rethink how they manage the project, estimate, and work with the carrier.

A contractor walks a homeowner through hurricane preparedness planning, including emergency supplies, documentation, and storm readiness checklists

Why Hurricane Preparation Matters as Much as Cleanup for Homeowners

Why preparation, documentation, and early action improve the claims process after a hurricane

Kayla McGowan

Shawn Hester

May 7, 2026

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Learn how restorers can help homeowners prepare efficiently and effectively before hurricane season with better documentation, safety, and preparation.