Leighton Healey

Leighton Healey is the Chief Executive Officer of KnowHow. KnowHow helps restorer’s transform their businesses into process-driven, scalable organizations. To access the full report on their findings from reviewing 1000 1-star Restoration reviews visit, http://tryknowhow.com.

Restoration Companies Need to Take a Fresh Approach to Training

3 Ways to Improve Employee Education

Leighton Healey

September 27, 2021

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With just a few simple tweaks, you can get your training on track and ensure your restoration business is ready for whatever storms come. Leighton Healey shares three ways you can improve staff training and see instant improvement in morale and efficiency.

The True Cost of a 1-Star Review for Your Restoration Business

Leighton Healey

August 3, 2021

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Studies show that 93% of consumers say reviews impact their purchasing decisions. In fact, nothing has a larger influence on a customer’s buying decision than their impression of a company’s online reviews – especially if they don’t have a lot of pre-existing knowledge of the industry.

The Results Are In: Analysis 1,000 Bad Online Reviews of Restoration Companies & Why They Happen

Here’s what was discovered about which projects fail, and why.

Leighton Healey

March 30, 2021

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Which projects fail, and why.

This webinar is part of the Preparing to Respond: Hurricanes series.

Hurricane season isn’t what it used to be, and neither is disaster response. In this webinar, an expert‑led panel will break down what’s changed for hurricane response, and how restorers can scale responsibly without sacrificing their safety, retention, or profitability.

The modern claims ecosystem depends on seamless integration between the field, office, and carrier. Learn how a unified “golden thread” of communication transforms fragmented workflows into a transparent, high-performance process.

The Experience Convention & Trade Show logo The Experience Convention and Trade Show unites the cleaning, restoration, inspection, indoor air quality, and HVAC industries through hands-on education, live demonstrations, and high-impact networking. Attendees gain practical skills, business insight, and connections that elevate industry standards and drive growth.

Leighton Healey

ARTICLES

Restoration Companies Need to Take a Fresh Approach to Training

The True Cost of a 1-Star Review for Your Restoration Business

The Results Are In: Analysis 1,000 Bad Online Reviews of Restoration Companies & Why They Happen

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