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Home » Authors » Annissa Coy
Annissa Coy

Annissa Coy

Annissa Coy is a well-trained and highly skilled professional with more than two decades of experience in the cleaning and restoration industry and the co-creator of Firehouse Education and Mobile Cleaning Systems. She was also the winner of R&R’s inaugural Recognizing Women in Restoration award in 2017. Be sure to check out Annissa’s weekly videos on www.randrmagonline.com! Have a question for Annissa? E-mail her at Annissa@firehouseeducation.com.

Articles

ARTICLES

Ask Annissa: What’s the Best Way to Handle Excessive Clutter on a Pack Out? (With Video)

Annissa Coy
Annissa Coy
November 14, 2014
No Comments

It really doesn't matter whether the house is clean and sparsely furnished or if a stage four hoarder lives there - the way you handle each job is basically the same.


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Ask Annissa: Will Adding Structural Repair Increase My Contents Work?

Taking on the building repair side of restoration is no little task, especially if you have no construction experience
Annissa Coy
Annissa Coy
November 6, 2014
No Comments

I am not telling you to stay out of reconstruction. But I want you to go into it, if you decide it’s a good fit for you and your business, for the right reasons.


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Ask Annissa: Is There a Service That Will do Billing for Me?

Annissa Coy
Annissa Coy
October 31, 2014
No Comments

Normally these companies charge a percentage of the total amount of the scope of repairs, but I have heard of them charging by the scope in some cases.


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Ask Annissa: What’s the Best Way to Log Destroyed Contents?

The logged destroyed list has to be thorough, detailed and very organized or it will quickly turn into everyone’s worst nightmare.
Annissa Coy
Annissa Coy
October 24, 2014
No Comments

 Logging destroyed items without a good system in place can definitely create a huge mess in a hurry. This is the part of the job that not only affects the homeowner the most financially, but emotionally as well. 


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Ask Annissa: How Do I Know What to Price High-End Specialty Items?

Annissa Coy
Annissa Coy
October 10, 2014
No Comments

I charge by the item and according to value. For average everyday items, I charge by the hour using several different labor rates from Xactimate. 


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Ask Annissa: The Homeowner Wants to Discard Something That Can be Restored – What to do?

Annissa Coy
Annissa Coy
October 3, 2014
No Comments

First off, you need to take into consideration the item and its value to the homeowner. 


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From Horns and Hides to Stained Glass: Handling Specialty Contents

As an expert, do you know when something can be cleaned in-house vs. when to call a specialist?
Annissa Coy
Annissa Coy
October 1, 2014
No Comments

When it comes to cleaning contents, the majority of what you will deal with are common everyday items.


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Ask Annissa: How do I Handle a Situation Where the Homeowner Wants to Clean?

In order to be able to guarantee your work for order, you must know how each and every item has been handled to ensure proper cleaning and deodorizing
Annissa Coy
Annissa Coy
September 26, 2014
No Comments

It is important that you let your homeowner know that in order to do your job, they have to let you do all of the cleaning.


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Ask Annissa: How do I Handle a Client Who Won’t Let me Remove Destroyed Items?

Annissa Coy
Annissa Coy
September 19, 2014
No Comments

You need to remember that the items that end up going on the “destroyed list” and put into a contractor bag bound for the dump are more than just “things.”


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Ask Annissa: How Can I Get Paid in Full Faster?

Annissa Coy
Annissa Coy
September 12, 2014
One Comment

If your bills are getting rejected and not paid in a timely manner, it almost always boils down to two things...


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