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Home » Authors » Walter Lumpp

Walter Lumpp

Walter Lumpp is the executive director of the NIR.

Articles

ARTICLES

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How Can you Compete with Cousin Ralph?

Walter Lumpp
November 14, 2012
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You might not think the insurance restoration contractor has much in common with Best Buy, you know, the giant chain that sells electronics, appliances and digital devices. But I see some disturbing similarities.


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Too Much of a Good Thing?

Walter Lumpp
July 19, 2012
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In the disaster restoration business, we usually have a steady stream of work due to bad weather, accidents or breakdowns. We use each job to deepen our experience and enhance our reputation so that when agents or property owners need emergency repairs and restoration work, we are the go-to company.


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Let's Not Drink to That

Walter Lumpp
May 1, 2012
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We’ve all seen it happen. A marketing representative or sales executive takes a client to lunch and they both enjoy a cocktail. Then one of them enjoys another drink or two. Soon the conversation loses focus, the jokes get a little more off-color, and the relationship that was supposed to be strictly professional gets compromised.

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Illusion or Collusion?

Walter Lumpp
March 1, 2012
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Restoration contractors are entrepreneurs who are attracted to our field by the notion that they can help people, work hard, make some money and be in control of their business. The idea of being in control is a cherished value for self-made business people.

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Will You be a David Fighting Goliath?

Walter Lumpp
January 4, 2012
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Our business landscape is changing. As restoration contractors whose services are local, we considered ourselves immune to problems retailers and manufacturers face when...

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What the Looming Consolidation Means for Restoration Contractors

Walter Lumpp
November 22, 2011
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Business schools speak of the "Wal-Mart effect" to describe second- and third-order impacts when a corporate giant moves in. You have no doubt witnessed this.
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Cultivating the Awesome Customer

Walter Lumpp
September 21, 2011
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When your past customers are asked for a recommendation, will your business be top of mind? 
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Communication can be the Difference Between Success and Failure

Walter Lumpp
July 25, 2011
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I’m having some gas logs installed at my house, a project that was supposed to take 2-3 hours and has turned into several days.
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Awesome Customer Service

Walter Lumpp
May 20, 2011
No Comments
A client calls your office or maybe even stops by. Perhaps there is a problem with the job, maybe they have changed their minds once again about a paint color, or perhaps...
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Be Creative When Promoting Your Expertise

Walter Lumpp
March 15, 2011
No Comments
Restoration contractors depend on word-of-mouth referrals and testimonials to help get the call when a property owner has a disaster. Often we work so hard on current jobs that, when the work slows down, we just sit by the phone, hoping for that next call.
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