Restoration logo
search
cart
facebook twitter linkedin youtube
  • Sign In
  • Create Account
  • Sign Out
  • My Account
Restoration logo
  • NEWS
  • PRODUCTS
    • New Products & Technologies
    • Submit Your Product
    • Interactive Product Spotlights
  • EDUCATION
    • KnowHow.
    • Podcasts
    • Trade Shows & Expos
    • Training & Certification
    • Webinars
    • Whitepapers
  • TOPICS
    • Water Damage
    • Fire & Smoke Damage
    • Mold
    • Contamination
    • Odor
    • Contents
    • Architecture
    • Catastrophe
    • Cleaning
  • BUSINESS
    • Managing Your Business
    • Insurance/Legal Matters
  • BUYER'S GUIDE
  • VIDEOS
    • Ask Annissa
    • Ask the Expert
    • Ironclad Marketing Minute
    • TradeTalks
    • Video Channel
  • INFOCENTER
    • Mold and Mycotoxins
  • THE EXPERIENCE
    • Convention & Trade Show
    • R&R Special Issue
  • EMAG
    • eMagazine
    • Archive Issues
    • Contact
    • Advertise
  • SIGN UP
Home » Authors » Walter Lumpp

Walter Lumpp

Walter Lumpp is the executive director of the NIR.

Articles

ARTICLES

Web-Exclusive-Features.jpg

How Can you Compete with Cousin Ralph?

Walter Lumpp
November 14, 2012
No Comments

You might not think the insurance restoration contractor has much in common with Best Buy, you know, the giant chain that sells electronics, appliances and digital devices. But I see some disturbing similarities.


Read More

Too Much of a Good Thing?

Walter Lumpp
July 19, 2012
No Comments

In the disaster restoration business, we usually have a steady stream of work due to bad weather, accidents or breakdowns. We use each job to deepen our experience and enhance our reputation so that when agents or property owners need emergency repairs and restoration work, we are the go-to company.


Read More

Let's Not Drink to That

Walter Lumpp
May 1, 2012
No Comments
We’ve all seen it happen. A marketing representative or sales executive takes a client to lunch and they both enjoy a cocktail. Then one of them enjoys another drink or two. Soon the conversation loses focus, the jokes get a little more off-color, and the relationship that was supposed to be strictly professional gets compromised.

Read More

Illusion or Collusion?

Walter Lumpp
March 1, 2012
No Comments
Restoration contractors are entrepreneurs who are attracted to our field by the notion that they can help people, work hard, make some money and be in control of their business. The idea of being in control is a cherished value for self-made business people.

Read More

Will You be a David Fighting Goliath?

Walter Lumpp
January 4, 2012
No Comments
Our business landscape is changing. As restoration contractors whose services are local, we considered ourselves immune to problems retailers and manufacturers face when...

Read More

What the Looming Consolidation Means for Restoration Contractors

Walter Lumpp
November 22, 2011
No Comments
Business schools speak of the "Wal-Mart effect" to describe second- and third-order impacts when a corporate giant moves in. You have no doubt witnessed this.
Read More

Cultivating the Awesome Customer

Walter Lumpp
September 21, 2011
No Comments
When your past customers are asked for a recommendation, will your business be top of mind? 
Read More

Communication can be the Difference Between Success and Failure

Walter Lumpp
July 25, 2011
No Comments
I’m having some gas logs installed at my house, a project that was supposed to take 2-3 hours and has turned into several days.
Read More

Awesome Customer Service

Walter Lumpp
May 20, 2011
No Comments
A client calls your office or maybe even stops by. Perhaps there is a problem with the job, maybe they have changed their minds once again about a paint color, or perhaps...
Read More

Be Creative When Promoting Your Expertise

Walter Lumpp
March 15, 2011
No Comments
Restoration contractors depend on word-of-mouth referrals and testimonials to help get the call when a property owner has a disaster. Often we work so hard on current jobs that, when the work slows down, we just sit by the phone, hoping for that next call.
Read More
View All Articles by Walter Lumpp
Manage My Account
  • eNewsletter
  • Online Registration
  • Subscription Customer Service
  • Manage My Preferences

More Videos

Popular Stories

water on basement floor

How Much Water Causes Water Damage?

hurricane

To CAT or not to CAT? Who Should Stay Home

flooded living room

Baseboard Water Damage - Causes, Repair and Prevention

Submit Your New Product/Technology to R&R!

Would you like to promote a new restoration, remediation or cleaning product/technology with Restoration & Remediation? Fill out the question below to start your submission:

Events

September 3, 2025

The Experience Convention and Trade Show

The Experience Convention & Trade Show logoJoin us in Las Vegas for The Experience Convention & Trade Show, the leading event for cleaning, restoration, and remediation pros, packed with hands-on demos, expert speakers, and high-impact networking. Happening September 3–5, 2025 at Caesars Forum—this is where the industry comes to learn, connect, and grow!

View All Submit An Event

Poll

Doffing PPE

When you are doffing your PPE, do you sanitize between every step?
View Results Poll Archive

Products

The Cleaning, Restoration, Inspection, and Safety Glossary

The Cleaning, Restoration, Inspection, and Safety Glossary

The Cleaning, Restoration, Inspection, and Safety Glossary.

See More Products
Prepare for CATASTROPHE with R&R!

Stay ahead of the curve with our eNewsletters.

Get the latest industry updates tailored your way.

JOIN TODAY!
  • RESOURCES
    • Advertise
    • Contact Us
    • Directories
    • Store
    • Want More
    • Submit a Press Release
  • SIGN UP TODAY
    • Create Account
    • eNewsletters
    • Customer Service
    • Manage Preferences
  • SERVICES
    • Reprints
    • Marketing Services
    • Market Research
    • List Rental
    • Survey/Respondent Access
  • STAY CONNECTED
    • LinkedIn
    • Facebook
    • YouTube
    • X (Twitter)
  • PRIVACY
    • PRIVACY POLICY
    • TERMS & CONDITIONS
    • DO NOT SELL MY PERSONAL INFORMATION
    • PRIVACY REQUEST
    • ACCESSIBILITY

Copyright ©2025. All Rights Reserved BNP Media.

Design, CMS, Hosting & Web Development :: ePublishing