As the restoration contractor, a client who plans to get the most out of the insurance company through stretching values and being deceitful can put you in a tough place between wanting the customer to be happy and also being honest with the adjuster about what's going on at the loss.
Annissa shares how she copes with the emotions of losses and how to make sure you don't burn yourself out on extra emotional jobs, without losing the amazing compassion you have for your customers.
What is thermal tracking? What causes it? Is it a sudden occurrence? Is it a mechanical failure? Is it a maintenance issue? Can burning candles cause it? Will your insurance cover damage caused by thermal tracking? Annissa discusses all this and more in this weeks Ask Annissa!
Cleaning and restoring electronics is a very high profit service to add to your contents cleaning division. While electronics cleaning is not difficult, you will need the right training, equipment and expertise or you could get in over your head really fast and wind up costing yourself a lot of headache and money.
In the wake of hurricanes Harvey and Irma, and the wildfires in Napa and Ventura counties, there is a new appreciation among insurance companies for disaster restoration and contents cleaning companies that utilize ultrasonic cleaning technology. Why? Well, not surprisingly, it boils down to money.
This is the start of a new Ask Annissa video series where she lays out exactly what she does to have happy clients (homeowners AND adjusters) job after job after job.
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