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Meet Jon: The Intentional Restorer

December 19, 2019

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Meet the man behind R&R's newest web-exclusive column, The Intentional Restorer.

Have You Set the Bar Too Low for Customer Care? | Fresh Perspective Vol. 4

Idan Shpizear

December 19, 2019

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If your idea of excellent client care still looks like the customer service portion of the training videos at your first job, it’s time for an upgraded perspective.

HELP! Claims Review Shredded My Estimate | The Intentional Restorer Vol. 2 (with video!)

Jon Isaacson

December 12, 2019

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Thinking through our mindset and process for claim reviews to achieve better outcomes.

One Surprisingly Simple Question That Will Transform Your Business | Fresh Perspective Vol. 3

Idan Shpizear

November 21, 2019

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If you want to rise above the competition, become a leader in your industry, and inspire long-term customer commitment, you need to define what your business actually does for your clients.

Intentionally Developing People Skills | The Intentional Restorer Vol. 1 (with VIDEO!)

Leaders need to invest in developing skills to work with people if they want to be successful.

Jon Isaacson

November 7, 2019

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Understanding how to work successfully with people is a skill that every leader has to intentionally develop on a continual basis. In a tight labor market, recruiting, developing and retaining good people is essential to success.

Fresh Perspective

The Real Reason Your Business is Stagnant |Fresh Perspective Vol. 1

You're missing one essential commitment.

Idan Shpizear

October 15, 2019

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As a business owner, you have to learn to focus on the One Big Thing.

Discipline for the Undisciplined | Fresh Perspective Vol. 2

How to change your mentality and achieve the life you want.

Idan Shpizear

September 19, 2019

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Cultivating discipline begins with changing your mentality.

Marketing Minute: Closing the Deal

Tim Bauer O.P. Almaraz

June 4, 2018

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If you can't close the deal, and make the final putt on the golf course, this video is for you!

Marketing Minute: Self-Limiting Beliefs

Tim Bauer O.P. Almaraz

May 9, 2018

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Kicking out self-limiting beliefs will help you grow tenfold professionally and personally.

Marketing Minute: Bouncing Back from Interruptions

O.P. Almaraz Tim Bauer

April 24, 2018

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This episode of Marketing Minute really drives home the success you can find if you're able to effectively curb the number of distractions in your day. Plus, Tim and O.P. face their own unexpected distraction.

Asbestos 101: What Restorers Need to Know About Testing, Work Practices, and Compliance

Contractors working and reviewing report

How Restorers Are Increasing Margins, Controlling Costs, and Scaling Smarter with AI

A disinfector in a protective suit and mask sprays disinfectants in the house or office

Disinfection: What It Does, What It Cannot Do, and How Restoration Gets It Wrong

Events

April 27, 2026

RIA Convention & Expo

This event empowers professionals through world-class education, powerful networking, and access to cutting-edge tools and services.

September 9, 2026

The Experience Convention and Trade Show

The Experience Convention & Trade Show logo The Experience Convention and Trade Show unites the cleaning, restoration, inspection, indoor air quality, and HVAC industries through hands-on education, live demonstrations, and high-impact networking. Attendees gain practical skills, business insight, and connections that elevate industry standards and drive growth.