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The Intentional Restorer

Preventing Explosive Office Drama

Jon Isaacson

January 22, 2020

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You can clean messes after they hit the fan or you can work to build a culture that reduces them.

Actually, Finally Change Your Life in 2020 | Fresh Perspective Vol. 5

Idan Shpizear

January 17, 2020

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Traditional goal setting doesn't work.

Garbage In, Garbage Out (Part 1) | The Intentional Restorer Vol. 3

Jon Isaacson

January 9, 2020

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Investing in internal consistency leads to better output at all levels of your organization.

Meet Jon: The Intentional Restorer

December 19, 2019

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Meet the man behind R&R's newest web-exclusive column, The Intentional Restorer.

Have You Set the Bar Too Low for Customer Care? | Fresh Perspective Vol. 4

Idan Shpizear

December 19, 2019

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If your idea of excellent client care still looks like the customer service portion of the training videos at your first job, it’s time for an upgraded perspective.

HELP! Claims Review Shredded My Estimate | The Intentional Restorer Vol. 2 (with video!)

Jon Isaacson

December 12, 2019

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Thinking through our mindset and process for claim reviews to achieve better outcomes.

One Surprisingly Simple Question That Will Transform Your Business | Fresh Perspective Vol. 3

Idan Shpizear

November 21, 2019

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If you want to rise above the competition, become a leader in your industry, and inspire long-term customer commitment, you need to define what your business actually does for your clients.

Intentionally Developing People Skills | The Intentional Restorer Vol. 1 (with VIDEO!)

Leaders need to invest in developing skills to work with people if they want to be successful.

Jon Isaacson

November 7, 2019

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Understanding how to work successfully with people is a skill that every leader has to intentionally develop on a continual basis. In a tight labor market, recruiting, developing and retaining good people is essential to success.

Fresh Perspective

The Real Reason Your Business is Stagnant |Fresh Perspective Vol. 1

You're missing one essential commitment.

Idan Shpizear

October 15, 2019

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As a business owner, you have to learn to focus on the One Big Thing.

Discipline for the Undisciplined | Fresh Perspective Vol. 2

How to change your mentality and achieve the life you want.

Idan Shpizear

September 19, 2019

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Cultivating discipline begins with changing your mentality.

Why Smoke Odors Return After Fire Damage Restoration

How Commercial and Residential Restoration Equipment Differ

temporary containment barrier constructed with white polyethylene sheeting

Improving Negative-Pressure Containment for Biological Contaminants

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Events

April 27, 2026

RIA Convention & Expo

This event empowers professionals through world-class education, powerful networking, and access to cutting-edge tools and services.

May 19, 2026

Hurricane Response: What’s Changed, Who’s at Risk, and How to Scale Without Breaking

Hurricane season isn’t what it used to be, and neither is disaster response. In this webinar, an expert‑led panel will break down what’s changed for hurricane response, and how restorers can scale responsibly without sacrificing their safety, retention, or profitability.

May 28, 2026

Connecting the Field, Office, and Carriers: How to Streamline Claims with Better Data and Communication

The modern claims ecosystem depends on seamless integration between the field, office, and carrier. Learn how a unified “golden thread” of communication transforms fragmented workflows into a transparent, high-performance process.

September 9, 2026

The Experience Convention and Trade Show

The Experience Convention & Trade Show logo The Experience Convention and Trade Show unites the cleaning, restoration, inspection, indoor air quality, and HVAC industries through hands-on education, live demonstrations, and high-impact networking. Attendees gain practical skills, business insight, and connections that elevate industry standards and drive growth.