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What do you do when your restoration business is getting complaints, or garnering not-so-raving reviews? It's all about listening to your clients. Annissa tells us all about it in this week's Ask Annissa.
Quit asking how to keep your contents team busy in the slow times, and instead learn to generate more consistent work for that department to avoid those slow patches as much as possible.
If there is a major wildfire in your area, there are ways you can help! Annissa lays out some GREAT ways to help people both with and without insurance if your local area is affected by wildfires. She starts by giving some suggestions of reaching out to potential customers.
What do you do if a homeowner wants items after they've been thrown away? Don't let it be your word against theirs. Document everything! Annissa will tell you how to protect your business in situations like this in this week's Ask Annissa!
As the restoration contractor, a client who plans to get the most out of the insurance company through stretching values and being deceitful can put you in a tough place between wanting the customer to be happy and also being honest with the adjuster about what's going on at the loss.
Annissa shares how she copes with the emotions of losses and how to make sure you don't burn yourself out on extra emotional jobs, without losing the amazing compassion you have for your customers.
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