In this interview, Brett Lawton talks about scaling, growing as a leader and finding the company’s niche as a mid-sized service provider in a competitive, increasingly consolidated market. He also discusses offering general construction and restoration services, and the value of an executive team.
In this episode of Ask the Expert, Andrew Zavodney, chairman of the board and CEO, talks about Kustom’s investment in company culture, employee value proposition, corporate governance, M&A due diligence, transparency, accountability and scaling without private equity.
“By setting and sticking to your core values, the culture you have built and the standards for the quality of work you have established won't be compromised by changes to company size and makeup. These simple ideas have guided us as we've grown from a small operation into a national leader in disaster recovery,” Jeff Moore writes.
From talent and culture, to greenfield investment, to renovation services, Daniel O’Brien and Mark Neirynck highlight their views on the most important items for restoration business growth in 2022 based on their 55 years of industry experience.
Studies show that 93% of consumers say reviews impact their purchasing decisions. In fact, nothing has a larger influence on a customer’s buying decision than their impression of a company’s online reviews – especially if they don’t have a lot of pre-existing knowledge of the industry.
