From day one, contractors used pen and paper to capture everything into manila folders; the rest was kept in memory and travelled through word of mouth. This hindered their ability to locate information and react to critical issues quickly.
As the founder and CEO of a restoration industry software company, I have recently had to do some soul searching on what kind of business I want to run and what core values should guide the decisions I make.
Ready or not, the past year just came to an abrupt close. For some, the new year simply serves as an opportunity to change out the calendar hung on the wall; I like to think of the new year as more of an opportunity to makes changes and improvements in one’s life – and shouldn’t such a focus also extend to professional life?
In May 2016, the massive Fort McMurray wildfire that forced more than 80,000 people from their homes was dubbed the costliest disaster for insurers in Canadian history. With tens of thousands of personal, commercial and auto claims, the devastation took months to document and the re-build will be underway for some time to come.
Don’t allow your competitors to take your market share, embrace new technology and ensure your business continues to be more efficient and more effective.
Expectations of restoration contractors have been changing for several years, and we are facing a tipping point where fast is no longer fast enough — real-time is all that matters.
