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Technical Tip Tuesday Presented by DocuSketch

Reducing Fire Restoration Claims Disputes with Documentation

Thorough documentation and communication play a critical role in supporting fire restoration claims

By Kayla McGowan
October 20, 2026

Welcome back to Technical Tip Tuesday. The team at DocuSketch is sponsoring the entire series this month. Todd Sangid, Enterprise Solutions Consultant at DocuSketch, shares how thorough documentation, clear communication, and a little extra patience can help you reduce claims disputes, avoid unnecessary delays, and better support your scope. Todd explains why successful fire restoration goes beyond documenting what you see.

Fire Month
Prepare before wildfires with specially-curated articles during the month of October. Learn more!

Key takeaways:

  • Reduce disputes and project delays.
  • Better support your scope and estimate.
  • Improve communication with homeowners and carriers.
  • Document changes as you discover them.
  • Avoid costly surprises and callbacks down the road.

Documentation isn't just about proving what you did. It's about telling a complete story of the loss. The better you document and communicate throughout the project, the easier it is to support your work and keep everyone aligned.

We'll see you next week for another Technical Tip Tuesday. 


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This episode of Technical Tip Tuesday is brought to you by DocuSketch.




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KEYWORDS: restoration business strategy restoration documentation restoration technology smoke odor remediation Technical Tip Tuesday

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Kayla mcgowan author

Kayla McGowan is the SPAR Partner Manager for PuroClean, where she manages and strengthens the company’s vendor partnership ecosystem. In her role, she serves as a key liaison between PuroClean, approved vendor partners, internal stakeholders, and Franchise Owners, helping connect the network with trusted tools, services, and products that support operational success.

With more than 10 years of experience in marketing and communications within the restoration and cleaning industry, Kayla has built her career around connecting people, ideas, and resources that move the industry forward. She is the former Editor-in-Chief of Restoration & Remediation (R&R) Magazine and continues to contribute to R&R as a writer, bringing her industry knowledge and perspective to its audience.

Kayla holds a B.S. in Criminal Science and an M.S. in Public Safety and Emergency Management from Grand Canyon University. She also serves as Co-Chair of the Restoration Industry Association’s Marketing Committee.

Her industry credentials include Microbial Warrior®️, Certified Forensic Operator®️, and High Risk/High Level Decontamination Specialist™️. Passionate about elevating the restoration industry and the professionals within it, Kayla enjoys building meaningful relationships, sharing knowledge, and creating opportunities for collaboration. Outside of work, she is a food lover who enjoys spending time with her family and being outdoors.

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