Using loss-site photographs and field-provided information, Vigilince reporting capabilities help contractors organize initial conditions, flag potential stop-work safety concerns for qualified verification, structure preliminary scope considerations, and create verification and mobilization checklists before the response team moves deeper into the project.

The objective is not to replace field experience, professional judgment, estimating systems, enterprise platforms, or established operating procedures.

The objective is to give response teams a clearer and more organized understanding of the loss before critical mobilization decisions are made.

Closing the Gap Between Notice and Mobilization

For decades, critical information during the earliest stage of a property loss has often been communicated through phone calls, text messages, scattered photographs, forwarded emails, and incomplete descriptions.

At the same time, contractors are expected to make immediate decisions involving personnel, equipment, materials, specialty resources, safety considerations, and mobilization strategy.

Vigilince introduces a more structured first look into that process.

Rather than simply notifying a contractor that a loss has occurred, the platform is designed to help the contractor begin comprehending the loss, identify conditions requiring on-site verification, organize potential scope considerations, and better prepare the response team before arrival.

“I was originally approached about the possibility of integrating Vigilince with TM+. Once I took the time to fully understand the technology, I realized this was far more than a traditional integration opportunity,” said Greg Dillon, Founder and CEO of TM+ Solutions.

“Vigilince addresses a gap that has existed in the property-loss process for years. Contractors are often expected to mobilize significant resources based on fragmented information and limited visibility into what is actually happening at the loss site. This creates an opportunity to bring greater structure, comprehension, and preparation into the critical first hour.” 

Extending the TM+ Ecosystem

TM+ was developed as a focused Time and Materials platform supporting project organization, field documentation, pricing, billing, reporting, and agreement-driven T&M workflows.

Vigilince focuses on what happens before the first crew mobilizes and before the first T&M entry is recorded.

Together, the solutions can create a more connected path between:

• First Notice of Loss
• Initial loss comprehension
• Safety and condition verification
• Mobilization and resource planning
• Field documentation
• Project execution
• Preliminary ROM development
• Time and Materials reporting
• Final T&M billing and supporting documentation

“This acquisition is not about attempting to build another all-in-one software platform,” Dillon said. “It is about bringing together focused solutions that each perform an important job exceptionally well.”

“Vigilince focuses on the beginning of the loss. TM+ focuses on Time and Materials. Together, they can create a stronger connection from the first photograph and initial notification through mobilization, documentation, execution, preliminary ROM development, and final billing.”

First-Look Reporting for Better-Prepared Response Teams

Depending on the information submitted and the conditions identified, Vigilince reports may help organize:

• A first-look job snapshot
• Site conditions by affected area
• Potential hazards requiring qualified verification
• Preliminary scope considerations
• Equipment and material considerations
• Verification and mobilization checklists
• Image-supported loss observations

The long-term opportunity is not simply to deliver notice of a loss more quickly.

It is to create a more organized transition from notification to comprehension, verification, mobilization, and response.

“Imagine receiving an organized, image-supported first-information report before your team arrives,” Dillon said. “Your organization can begin evaluating potential safety concerns, operational needs, equipment requirements, material considerations, specialty resources, and the questions that must be answered on site.”

“That does not replace professional judgment. It helps qualified professionals arrive better informed, better prepared, and ready to verify the conditions that will guide the response.”

A Branded First Notice of Loss Portal

For qualifying plans, Vigilince also offers a branded First Notice of Loss portal designed for property managers, facility teams, commercial clients, preferred accounts, vendor programs, and other authorized reporting partners.

Invited users can submit loss descriptions, photographs, location information, and relevant contact details through a portal carrying the contractor’s brand.

The submitted loss is delivered into the contractor’s incoming-loss area, where the information and first-look reports can be reviewed before dispatch and mobilization.

The client-facing experience remains focused on losses associated with that client. Contractor pricing, internal company information, other client records, and protected operational data remain outside the client’s view.

The portal may be especially valuable for contractors with pre-loss agreements, emergency response agreements, commercial property-management relationships, preferred-vendor programs, retail and multifamily portfolios, and established commercial accounts.

Your client. Your brand. A direct line to your response team.

“For contractors that have invested years developing commercial relationships and emergency response agreements, the branded portal can create a more direct connection at the exact moment that relationship matters most,” Dillon said.

“A property manager, facility representative, preferred client, or designated responder can begin providing the information the contractor needs without relying entirely on scattered calls, messages, and forwarded photographs.”

Connecting First-Look Intelligence With TM+ ROM

The acquisition also creates an opportunity to connect information gathered during the earliest stage of a loss with the development of a preliminary Rough Order of Magnitude.

TM+ plans to connect Vigilince with TM+ ROM so that relevant first-look information can support the organization of preliminary project considerations within the broader TM+ ecosystem.

The planned connection is intended to help reduce the disconnect between what is initially reported, what the response team may need to mobilize, and what must later be verified and documented as the project moves forward.

“The value is not in allowing software to make the final decision,” Dillon said. “The value is in giving qualified professionals better information from which to begin.”

Focused Technology With Clear Boundaries

Vigilince is not a CRM, ERP, scheduling platform, insurance estimating system, engineering report, professional safety determination, or substitute for qualified on-site judgment.

It is a focused, first-look loss comprehension and mobilization assistant designed to help restoration contractors better organize and understand the initial information available from a property loss.

Its reports and outputs are reference-only and must be verified against actual site conditions by qualified professionals.

“Software should support the professionals responsible for making decisions, not attempt to replace their experience or authority,” Dillon said. “The final judgment remains exactly where it belongs, with the qualified professionals responsible for evaluating and responding to the loss.”

A New Starting Point for the T&M Process

The addition of Vigilince represents more than the acquisition of another application.

It represents an opportunity to address one of the most persistent information gaps in the property-loss industry.

A more structured beginning can support a more informed mobilization.

A more informed mobilization can support stronger field execution.

Stronger field execution can support clearer documentation, better communication, and a more complete Time and Materials project file.

TM+ Solutions will announce additional information regarding Vigilince availability, product development, client portal access, TM+ ROM connectivity, and other connections within the broader TM+ ecosystem as rollout plans advance.

Capture. Comprehend. Mobilize.

Welcome to TM+, Vigilince.

About TM+ Solutions

TM+ Solutions provides cloud-based Time and Materials technology developed specifically for property-loss professionals.

The TM+ ecosystem supports project organization, client and team management, field documentation, pricing, reporting, billing, and agreement-driven T&M workflows.

Founded by property-loss and T&M industry veteran Greg Dillon, TM+ is built around a focused principle: software should support the process while signed agreements, Terms and Conditions, pricing structures, and qualified professionals remain the governing authorities.  For more information visit our website at https://www.timematerialplus.com

About Vigilince

Vigilince is an AI-powered, first-look loss comprehension and mobilization platform developed specifically for restoration contractors.

Using loss-site photographs and field-provided information, Vigilince helps organize initial loss conditions, flag potential stop-work concerns for qualified verification, structure preliminary scope considerations, and generate verification and mobilization checklists.

Vigilince is designed to support, not replace, professional judgment. All findings and outputs are reference-only and must be verified against actual site conditions by qualified professionals.  Visit our website for more information at https://www.vigilince.com