Speeding Up Claims with Instant Sketch and ESX Delivery

Faster documentation improves collaboration, communication, and claims efficiency

Welcome back to another episode of Technical Tip Tuesday. This month’s tips are sponsored by our friends at iGUIDE. We’re joined by Kayla Theriot, National Account Executive at iGUIDE, who discusses how technology helps restorers move projects forward faster than ever before.

Speed and efficiency are more important than ever. Restorers are expected to meet tighter service-level agreements, provide documentation quickly and keep claims moving without delays. That’s where tools like Instant Sketch and rapid ESX delivery make a significant impact.

With quick and accurate documentation, restorers streamline communication with adjusters and policyholders. When property data is captured early in the process and tells a complete story, restorers are able to provide a clear picture of the loss from the beginning.

Leveraging tools like these helps reduce unnecessary friction, improve collaboration, and create a better experience for everyone, especially the policyholder. Faster documentation leads to faster and better decision making, project completion without delays, and a better customer experience.

See you next week!

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Kayla McGowan is the SPAR Partner Manager for PuroClean, where she manages and strengthens the company’s vendor partnership ecosystem. In her role, she serves as a key liaison between PuroClean, approved vendor partners, internal stakeholders, and Franchise Owners, helping connect the network with trusted tools, services, and products that support operational success.

With more than 10 years of experience in marketing and communications within the restoration and cleaning industry, Kayla has built her career around connecting people, ideas, and resources that move the industry forward. She is the former Editor-in-Chief of Restoration & Remediation (R&R) Magazine and continues to contribute to R&R as a writer, bringing her industry knowledge and perspective to its audience.

Kayla holds a B.S. in Criminal Science and an M.S. in Public Safety and Emergency Management from Grand Canyon University. She also serves as Co-Chair of the Restoration Industry Association’s Marketing Committee.

Her industry credentials include Microbial Warrior®️, Certified Forensic Operator®️, and High Risk/High Level Decontamination Specialist™️. Passionate about elevating the restoration industry and the professionals within it, Kayla enjoys building meaningful relationships, sharing knowledge, and creating opportunities for collaboration. Outside of work, she is a food lover who enjoys spending time with her family and being outdoors.