On this episode of Ask The Expert, we’re joined by industry expert Genesis Brown, the Founder and CEO of Smart Claims Administration. We tackle the hot topic of “Why Restoration Contractors are Leaving Money on the Table and What They can do About It.” Vague, but we dive into the core root of this issue. Genesis has been in the industry since 2012; she scaled her business from handling 100 claims a week to over 1,000 and her passion is to share information with the industry to help level up their business.

Key topics we discussed:

1. What are the most common mistakes contractors make when documenting claims and how much could those errors actually be costing them?
    
2. Why doesn’t hiring an in-house admin team always solve claims delays or denials?
    
3. What tactics are insurance carriers using to stall or reduce payouts, and how can contractors push back effectively?
    
4. Can you share a case study where improved documentation and claims management led to faster payment or increased revenue?
   
   
5. How does outsourcing to a service like Smart Claims help restoration companies scale without increasing overhead?

This episode of Ask the Expert is brought to you by Smart Claims Administration.