The Restoration Industry Association (RIA) is pleased to announce the addition of Mark Springer, CR to its advocacy team, where he will serve as the RIA’s Carrier Relations Advocate.

In this role, Springer will focus on working with RIA’s Carrier Relations Task Force to develop consensus-based positions used to foster dialogue between restorers and insurance carriers. The goal is to position restorers to have a voice with carriers to work productively together to address and overcome challenges encountered by restorers within the insurance claims ecosystem.

In the 2024 RIA member issues survey, insurance carrier challenges ranked as a top concern of the membership. In this respect, RIA’s leadership believes that a proactive voice on behalf of its members is critical to address the sustainability of the property restoration industry for years to come.

Springer has long been a passionate advocate for fair treatment of restoration professionals and brings a wealth of industry experience to the role. Springer is a past President of the RIA and author of “Our Greatest Need” which became the call to action by which the RIA forged the Advocacy & Government Affairs Committee creating a voice for restorers on critical issues impacting their businesses. His extensive background and commitment to championing restoration businesses will be a great asset to RIA’s advocacy initiatives.

“We are thrilled to welcome Mark to our advocacy team. We’ve been working to expand our advocacy resources and adding Mark to the team, alongside fellow advocate Ed Cross and our AGA committee volunteers is going to make a tremendous impact.” said Ben Looper, RIA President. “His industry expertise and proven leadership will give us the ability to engage with insurance carriers in a collaborative way. We look forward to the positive impact Mark will have on behalf of RIA members and the entire restoration industry.” 

About the Restoration Industry Association

The Restoration Industry Association (RIA) is the leading international network of restoration professionals. The RIA protects the interests of the industry by tackling shared challenges and providing access to resources and opportunities to help restorers elevate their businesses. For more information, visit www.restorationindustry.org.