In the restoration and remediation industry, it’s easy to get caught up in the technical aspects of the job — assessing damage, implementing solutions, and restoring properties to their original state. However, it is equally important to remember the consumer’s perspective throughout the entire process, and to remember that in some aspect we are all consumers as well. By understanding the consumer’s needs, concerns, and expectations, restoration professionals can provide a more empathetic and satisfactory experience for their customers.
The following topics highlight the significance of remembering the consumer standpoint in the restoration and remediation industry and offer insights on how to prioritize their needs.