Charlie Horn, president of Paul Davis of Louisville, experienced a kitchen fire that sent him to hospital and left his family outside of their home for weeks. The incident made him rethink his approach to dealing with homeowners. 

This episode covers:

• A description of Horn’s experience
• How that changed his approach
• How Horn now hires to find the right people
• How restoration contractors impacts people’s lives 

Check out this episode of Ask the Expert to learn more. You can watch the video here or listen to the audio version of our conversation here. You can also find our show on Apple Podcasts and Spotify. Just search for Restoration & Remediation Ask the Expert, then hit Follow.