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Ask Annissa: Dealing with Disposal of Non-Salvageable Items

Ask Annissa

By Annissa Coy
January 19, 2022

In this episode of Ask Annissa, Annissa Coy responds to a question from a restorer who disposed of contents on a non-salvageable list the insurance adjuster approved and now is dealing with an unhappy homeowner. She clarifies how they can avoid going through this in the future.

KEYWORDS: customer expectations customer satisfaction restoration contractors

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Annissa Coy is a well-trained and highly skilled professional with more than two decades of experience in the cleaning and restoration industry and the co-creator of Firehouse Education and Mobile Cleaning Systems. She was also the winner of R&R’s inaugural Recognizing Women in Restoration award in 2017. Be sure to check out Annissa’s weekly videos on www.randrmagonline.com! Have a question for Annissa? E-mail her at Annissa@firehouseeducation.com.

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