As the world came to a halt in early 2020 due to the COVID-19 pandemic, the restoration and cleaning industry seemed to speed up. While many companies saw a decrease in calls for water losses and mold jobs, there was a visible uptick in interest for cleaning and disinfection services.

With the increase in cleaning calls, restoration contractors faced new liability concerns, a need for updated contracts, a renewed necessity for best practices in cleaning and disinfection, and more. Many learned how to effectively market these services to their local communities in unique ways. Others had the foresight to look at the post-pandemic world and foresee customer needs before they arose. Still, other companies likely made some mistakes that caused hiccups along the way.

On Tuesday, April 20, from 1 to 2:30 p.m. ET, R&R Editor-in-Chief, Michelle Blevins, will be leading a panel discussion at The Experience Conference & Exhibition in Charleston, SC. This panel of restorers and cleaning experts will discuss what they learned during this pandemic, and how they’ll harness those lessons in their companies moving into our new “normal”.


Michelle Blevins | Editor-in-Chief of Restoration & Remediation
Michelle Blevins joined R&R as Editor-in-Chief in April 2015. As a journalist and writer, Michelle has learned the true key to successful publications is relationships. With a passion for education, she has created valuable, lasting relationships with many in the restoration and cleaning industries and leaned on their knowledge and expertise to educate R&R’s readers through their monthly magazine and multitude of other online avenues.


Dr. Gene Cole

Dr. Gene Cole
Eugene Cole, Dr.PH., is the former Professor of Environmental Health Sciences at Brigham Young University and Director of Research, LRC Indoor Testing & Research. He currently serves on the Executive Committee for the Cleaning Industry Research Insitute (CIRI) also holding a position on its Science Advisory Committee. Cole has over 35 years of research experience, with emphasis on identification and reduction of pollutant reservoirs and sources, bioaerosols, residential, school, and workplace exposure assessment and control, product evaluation, cleaning and restoration, mold and sewage remediation, and biocides.

Mike Bevilacqua

Mike Bevilacqua | Founder & Chief Culture Officer | Mammoth Restoration
Mike Bevilacqua is the Founder & Chief Culture Officer of Mammoth Restoration with 15 years of experience owning and operating a restoration company. He currently operates six locations with plans to scale to a national company. Prior to starting his company, he spent 16 years working on Wall St. working in Private Equity, and asset management. He is married to his best friend, Stacey, and has four children. He's graduated with a degree in Economics from Penn State University where he was the captain of the wrestling team.

Lisa Lavender

Lisa Lavender | COO of Berks Fire Water Restorations & The Restoration Technical Institute
Lisa Lavender holds her IICRC Master designations in Water, Fire, and Textile Restoration.  As Chief Operating Officer and Co-owner of both Restoration Technical Institute and Berks ∙ Fire ∙  Water Restorations, Inc.,  Lisa has more than 20 years of experience in water and fire restoration services and has been training other restoration professionals since 2012. In 2018, she has expanded her passion for serving other restorers by partnering and becoming VP of Operations Design for iRestore, software.

Nate Seward

Nate Seward | CIH | Pathogen Response & Resource Alliance
Nate Seward, PE, CIH is the owner of two environmental & industrial hygiene consulting firms, Criterion Environmental, Inc. (California-based) and Premier Environmental Consulting (Nevada-based).  Nate is also the Owner and Training Director of The Academy of Textiles, which has a new CORONAVIRUS DISINFECTION CERTIFICATION Course. To date, Nate has performed and reviewed well over 10,000 environmental investigations and have been blessed to obtain various environmental licenses, registrations and certification. Nate is part of the newly formed Pathogen Response and Resource Alliance, and has his IICRC Master certifications in fire and water. Nate is an EPA-approved and IICRC instructor and also provides cannabis consulting services nationally as it relates to indoor air quality and odor mitigation/abatement for several dozen commercial growing and cultivation operations in the US.