Coach's Corner: Your Customer Service Policy | Team Building Pt. 9
Customer service should be more than a department, it should be company-wide.
Does your team, across the board, understand how they should be treating customers?
Do they understand their rights and responsibilities when it comes to offering great customer service and overcoming issues? Likewise, do they know when to turn the conversation over to someone else in the company?
There are a lot of companies out there becoming giants in their industries through offering impeccable customer service. Now, it's your turn!