Violand Vault: Test Scores, Touchdowns, & Customer Satisfaction

In this episode of the Violand Vault, Tom Cline talks more about his May article on the art of understanding KPIs. This is all about measuring performance, communicating with employees, and accountability. Do you have the proper metrics in place across the board to keep your company running like a well-oiled machine?

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KEYWORDS: management success restoration business management

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Tom Cline is a Business Development Advisor for Violand Management Associates (VMA), a highly respected consulting company in the restoration and cleaning industries. Tom is a leading expert in sales, sales management, and business profitability for the restoration and cleaning industries with over 35 years of experience in those areas. Through Violand, Tom works with companies to develop their people and their profits. To reach him, visit Violand.com or call 1-800-360-3513.