The Institute of Inspection, Cleaning and Restoration Certification (IICRC) has transitioned to self-management.  All operations will now be conducted by IICRC staff located within the Global Resource Center in Las Vegas, Nev.
“This is an exciting time for the IICRC,” said IICRC Chairman Pete Duncanson. “Registrants, schools, instructors and Certified Firms will notice improvements every day.  Throughout this transition, our top priority is improving customer support.”
The IICRC has already begun to implement numerous procedures to strengthen the Institute, including the hiring of a new customer satisfaction team. The IICRC also has a new toll-free phone number (844-464-4272) and help desk email (
“Please be patient with us as we establish the foundation for an improved IICRC,” added Duncanson. “The Institute has helped hundreds of thousands of inspection, cleaning, restoration and installation businesses to thrive – and will continue to do so for years to come.”