Annissa Coy

Do not try to interpret an insurance policy and commit an adjuster by speaking for them. If you work at being the solution partner for both parties involved, you will ensure a win for everyone.

It depends on what services you are going to handle completely in house and what aspects of the cleaning and restoration you will sub to other specialty contractors. 

It is really important that you have diversification on your team, especially when it comes to cleaning contents.

There are some things that you can do to break through the initial hesitation or lack of confidence that you may receive from an adjuster at the beginning of a job.

I have been in this industry for 14-plus years and I can happily say I have never negotiated or settled for anything less than payment in full for all services rendered when getting a check from an adjuster.

Personal protective equipment (PPE) is usually minimal when it comes to contents restoration. However, it all depends on what type of job it is. 

A lot of factors are taken into consideration when dealing with odor removal. 

Have a system in place to handle your logged destroyed items the exact same way on every single claim.

This is probably one of the biggest challenges of being in business - how to hire, keep, train and motivate employees.

When dealing with a contents job you need to organize everything that you do by the room.