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Home » Authors » Lisa Lavender M.T.R., M.F.S.R., M.W.R.
Lisa Lavender M.T.R., M.F.S.R., M.W.R.

Lisa Lavender M.T.R., M.F.S.R., M.W.R.

Lisa Lavender holds a BS in accounting from Penn State and is an IICRC Master Fire, Water and Textile Restorer. As chief operating officer and co-owner of both Restoration Technical Institute and Berks ∙ Fire ∙ Water Restorations, Inc., Lavender has over 20 years of experience in the restoration and reconstruction industry, and has been involved in the training other restoration professionals since 2012. In 2018, has expanded her passion for serving other restorers by partnering and becoming VP of operations design for iRestore software. In addition to contributing to the running of the operations of her organizations, she authors a monthly column for R&R, Restoring Success, writes, instructs and develops courses and materials in the pursuit of her passion to give knowledge, passion, and inspiration to others for success in the industry. You can reach her at lisa@RTILearning.com.  

Articles

ARTICLES

restoring success 080417

Restoring Success: Improving Effectiveness, Efficiency, & Profitability by Looking Outside the Industry

Lisa Lavender
Lisa Lavender M.T.R., M.F.S.R., M.W.R.
August 3, 2017
No Comments
Simply looking a bit outside of our industry you may find a wealth of resources that could benefit our restoration companies in many ways.
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restoring success independence

Restoring Success: Independence in Restoration

Lisa Lavender
Lisa Lavender M.T.R., M.F.S.R., M.W.R.
July 6, 2017
No Comments
Independence is a powerful feeling and can be a part of a healthy culture that fosters growth, development, and loyalty.
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restoring success job description

Restoring Success: Job Descriptions Made Simple

Lisa Lavender
Lisa Lavender M.T.R., M.F.S.R., M.W.R.
June 1, 2017
No Comments
A job description does not need to be a detailed list of specific functions, but more a simple objective-based description with some qualifications that effectively communicate a role.
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root cause analysis

Restoring Success: Getting to the ROOT of the Problem

Lisa Lavender
Lisa Lavender M.T.R., M.F.S.R., M.W.R.
May 4, 2017
No Comments
Restoration professionals by our very nature are problem solvers; however, we can soar to a new level if we become root cause problem solvers. 
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restoring success TPAs

Restoring Success: Building a Solid Foundation for Success with Program Work

Lisa Lavender
Lisa Lavender M.T.R., M.F.S.R., M.W.R.
April 5, 2017
No Comments
If you're going to do program work, do it right. Perspectives from a restorer and a TPA account manager.
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restorer toolkit

Restoring Success: The Oddball Tools in a Restorer's Toolbox

Lisa Lavender
Lisa Lavender M.T.R., M.F.S.R., M.W.R.
March 2, 2017
No Comments
There is skill involved in adding and evolving your restoration toolbox and you should select, employ, and understand your tools and equipment deliberately.
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employee happiness

Restoring Success: Is Your Organization Happy?

A happy team makes happy customers.
Lisa Lavender
Lisa Lavender M.T.R., M.F.S.R., M.W.R.
February 2, 2017
No Comments
Just as bad attitudes are contagious; good attitudes are also contagious. Smiles create more smiles and laughter creates more laughter.
Read More
accountability

Restoring Success: The Year of Accountability

Lisa Lavender
Lisa Lavender M.T.R., M.F.S.R., M.W.R.
January 5, 2017
No Comments
It starts at the top. The leader must be willing to accept responsibility of the organization, department, team, etc.
Read More
disgruntled employee

Restoring Success: Employee Morale Year-Round

Lisa Lavender
Lisa Lavender M.T.R., M.F.S.R., M.W.R.
December 1, 2016
No Comments
Happy, appreciated employees drive you toward success ... but underappreciated or disgruntled employees can unravel that success quickly.
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restoring success millennials

Restoring Success: Ugh ... Millennials

Lisa Lavender
Lisa Lavender M.T.R., M.F.S.R., M.W.R.
November 3, 2016
No Comments
Complaining about Millennials will get us nowhere; however, being organizations and professionals that lead and welcome Millennials to grow, develop, and engage them in our organizations will get us everywhere. 
Read More
View All Articles by Lisa Lavender M.T.R., M.F.S.R., M.W.R.
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