Insurance/Legal Matters in Restoration

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How is the adjuster to know if you handled the job like Stan in a Van or a top-shelf company? The answer is documentation. The problem is that too many restorers don’t understand the mechanics of how to put together a good file that properly supports the invoice. They expect the adjuster to simply take their word for it. 

Mike Fulton, president of Verisk Property Estimating Solutions, talks trends and innovations in claims estimating, ongoing areas of interest among contractors like Xactimate pricing, the impact of external forces like inflation on property claims, educational highlights for Verisk Elevate 2022, and an Xactware rebrand.

In this episode of Ask Annissa, Annissa Coy responds to a question from a restorer who disposed of contents on a non-salvageable list and now is dealing with an unhappy homeowner. She clarifies how they can avoid going through this in the future.

What does the Restoration Industry Association have planned for the new year? We invited CEO Kristy Cohen, President Mark Springer, President-Elect Katie Smith and Restoration Advocate Ed Cross to share the many fresh RIA initiatives in the works. 

Annissa Coy answers a question she’s never been asked before: “Would you ever use clean bric-a-brac heavy clean, high density line item…?” In her response Coy shares her approach to efficient billing.

Annissa Coy discusses pre-communication with adjusters, before the job is complete and the invoice is sent. She also explains why she does not prioritize communication with third parties during review.

The California Debt Collection Licensing Act (“DCLA” SB 908) takes effect on January 1, 2022. Here, Ed Cross, 'The Restoration Lawyer,' explains what this means for restoration contractors.

Inevitably, if you are a restoration company, sooner or later you will run into situations where the adjuster won’t pay for work you completed or only a fraction of what you have estimated the cost to be. In these situations, restorers have a few options, which depend in large part as to how far you’re willing to go, how much you’re willing to spend and if the risk is worth the reward.