For this R&R Roundtable, we asked four odor removal professionals — Tony Macaluso, Jeff May, Sean Scott and Andrea Stenberg — the same five questions on topics including common missteps or misconceptions, top tools, memorable projects and future predictions.
Here are five ways to train and prepare your restoration employees to provide the best customer experience, both in their everyday work and after disasters.
It’s not unusual for managers to get the order of things wrong when dealing with employee performance issues. In their haste to create a sense of urgency, many will go directly to a verbal or written warning when expectations are not being met.
