Scaling with Purpose: How CRS Grew to 60 Locations in 3 Years

Ashley Taylor shares CRS’s rapid growth and vision for the future of contents restoration

On this episode of Ask the Expert, special guest Ashley Taylor, the Visionary Founder for Content Recovery Specialist (CRS), shares about their strategic growth and the positioning of CRS. Ashley has 20 years of hands-on experience in the industry; she’s held nearly every position in both contents and full-service restoration and her background combined with her vision and leadership has been a driving force for CRS’s rapid expansion. They’ve grown from five locations to 60 in just three short years.

Topics of Discussion Include:

The high demand for contents restoration services
CRS's focus on aligning with carrier and TPA expectations, including using digital inventory and buy box estimating
The growing need of contents restoration in the industry, fueled by the homeowner’s desire to preserve their sentimental items and combat rising costs for replacement items
CRS's specialized expertise in contents allows them to be more efficient and effective compared to full-service restoration companies
The need for restoration companies to leverage partnerships and specialization to manage capacity, reduce burnout and better serve customers

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Kayla McGowan is the Editor-in-Chief of R&R Magazine, with 10 years of experience in marketing and communications in the restoration and cleaning industry. She leads the editorial strategy for R&R and The Experience Events, creating content that informs and connects industry professionals.

Kayla holds a B.S. in Criminal Science and M.S. in Public Safety and Emergency Management from Grand Canyon University. She serves as Co-Chair on the RIA’s Marketing Committee.

Kayla is a Microbial Warrior®, a Certified Forensic Operator® and a High Risk/ High Level Decontamination Specialist™. Kayla is passionate about elevating the industry, is a food lover, enjoys spending time with her family, and embracing the outdoors.