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Managing Your Restoration Business

Striking the Right Balance when Marketing Your Restoration Business

How to make Your Marketing Effective, Relevant and Buzz-free for Potential Customers

By Jenny Andrawis
Megaphone illustration

Image credit: Alex_Bond / iStock via Getty Images Plus

March 28, 2025

Let's face it – it’s a social media and digital jungle with marketing messages swinging from every vine. Before I jump into the shower and start a busy day, I lie in bed and do the 10-minute scroll. BAM! An ad for cheap airfare to Mexico. I start checking my email, WHAM! A newsletter from a restoration industry vendor. I watch a short video highlighting how to organize my email inbox. KERPLUNK! A sponsored post trying to sell me an AI tool to streamline my inbox. It's enough to make me want to throw my phone into a vat of tranquilizing green tea.

I feel overwhelmed and can imagine how my potential clients feel! That's why a balanced marketing strategy isn't just a good idea – it's a survival tactic.


The "Marketing Mosquito" Effect:

Think of it like this: your marketing messages are mosquitoes. A few gentle buzzes might get someone's attention. But if you're swarming them with a million tiny bites, they're going to swat you away. That's exactly what happens when you over-expose your audience. They tune you out, unsubscribe or worse – develop a serious aversion to your brand. 


Finding Your Marketing Zen:

So, how do you find that sweet spot between invisibility and annoyance? It's all about balance and relevance.

  • Diversify Your Approach: Don't put all your eggs in one basket (or all your ads on one platform). Mix it up! Try a blend of social media, email marketing, content marketing and even good old-fashioned networking. 
  • Quality Over Quantity: Instead of blasting out a million generic messages, focus on creating high-quality, engaging content that actually resonates with your audience. Think helpful blog posts, entertaining videos or interactive quizzes. A meaningful quarterly newsletter will see better open rates than blasting weekly tone-deaf emails.
  • Targeted Messaging: Nobody likes getting irrelevant ads. Use data and segmentation to ensure your messages are reaching the right people at the right time. There is a reason why I am getting served ads promoting cheap tickets to Mexico! Subtle hint to my significant other…
  • Listen to Your Audience: Pay attention to feedback and analytics. Are people unsubscribing from your emails? Are your social media posts getting ignored? Adjust your strategy accordingly. What marketing activity garnered the most engagement and why?
  • Don't Be a Robot: Inject some personality into your marketing! People connect with authentic voices, not automated spam. Especially in a world threatened by monotonous robotic voices – be unique and authentic!

Remember, marketing isn't about shouting the loudest and as many times as you possibly can. It's about building genuine connections with your audience. So, take a deep breath, step back and find your marketing zen. Your customers, your brand (and your sanity) will thank you for it! 

KEYWORDS: restoration business marketing restoration business strategy

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Implement4's Chief Revenue Officer, Jenny Andrawis has over 16 years in the restoration industry and 20 years as a Marketing Executive. Prior to leading Revenue generation intitiatives at Implement4, Jenny has held Chief Revenue Officer, Marketing Leadership, Customer Success, and Sales Enablement roles with restoration companies ranging from $20M to over $800M.  

Her strengths include driving integration and alignment between all revenue-related functions, including marketing, sales, customer support, pricing, and revenue management. She maintains excellent communication frameworks across the various organizational functions to maximize revenue production.

Key personal and professional attributes that define Jenny are being diplomatically direct, being results-oriented, a market maker, always leading from the front, and having high emotional intelligence. Jenny focuses on data-driven results,and understands and embraces the differences between marketing and sales. 

Jenny is a committee member of the Social Media Club Washington DC, an organization which provides opportunities to share ideas and information about social media. SMC’s primary missions are focused on promoting media literacy, promoting standards-based technologies, championing ethical behavior, and sharing collective knowledge. 

Jenny is also on Constant Contact’s advisory panel. Her regular participation on different email marketing, social media marketing, and contact management topics helps influence product and service decision-making at Constant Contact. 

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