Welcome to Monday! This was one of those weekends you want to tell people about—good times with those who are important to you. Rest … no, I mean real rest … and a chance to recharge just a bit. Then first thing this morning, you received a phone call that turns your day from “ease into Monday” to “hair completely and utterly on fire!”
Your team did not come through on the commitment you made last week, and this morning the customer is letting you hear about it. You scramble through the file, trying your best to put the pieces together, and begin to realize that not only did the team not follow through as promised, but there also seems to be little to no record in the system of the last week. No dates, no notes, no costs, no plans, no nothing! Dang it, even the work to be completed over the weekend was just communicated verbally and not entered into the system (but you can only look in the mirror for that one).