DKI Canada Partners with KnowHow to Enhance Customer and Employee Experience
DKI Canada, a national leader in sustainable property restoration services, has chosen KnowHow to improve onboarding, in-field support, and training programs for Members across the country. Boasting the largest group of certified and trained 24/7 emergency response technicians in Canada, DKI Canada aims to maintain its high standards of quality, integrity, and exceptional customer service by utilizing KnowHow as a centralized resource for their company playbook.
"Finding the right employees is difficult, once we find them we want to keep them," said Natasha Pinto, Senior Vice President of Operations for DKI Canada. "KnowHow will allow DKI Canada Members to deliver a consistent onboarding experience across the country and across all role descriptions. At the heart of our mission is creating long-term value for our employees, so this investment into ongoing education and training for staff just demonstrates that our mission is not just words, but followed through with actions.”