Ask Annissa: When Delays Cause More Damage

Have you ever signed on a job, then had to pause and wait due to a hold up with the insurance company, causing more and secondary damage?

This week, Annissa answers a question about what to do when a home has sat idle two+ weeks after a loss, creating more damage. Now, the insurance company wants to hire a third party to determine what is salvageable and what is not. The insurance company has shown no urgency in this process, and the customer's items are deteriorating more each day. The restoration company promised the client to handle their items with care, but are now in a tough situation.

Annissa has some great advice on how to handle this, especially when it comes to talking to the homeowner about the process and what's happening.

Have a question for Annissa? Email her at annissa@firehouseeducation.com!

Annissa Coy is a well-trained and highly skilled professional with more than two decades of experience in the cleaning and restoration industry and the co-creator of Firehouse Education and Mobile Cleaning Systems. She was also the winner of R&R’s inaugural Recognizing Women in Restoration award in 2017. Be sure to check out Annissa’s weekly videos on www.randrmagonline.com! Have a question for Annissa? E-mail her at Annissa@firehouseeducation.com.

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