Real odor is happening now. It is the pure sensation of smell. There must be three elements present to perceive a real odor. First, the source of the odor must be volatile, and increased temperatures enhance the volatility. For example, onion soup cooking on the stove is highly odorous because it continuously gives off vapor that reaches the nose. Second, the odor-bearing molecule must be soluble in water, even in the slightest degree. Moisture must be present either in the form of humidity within the air, or with a water intrusion. Third, the odor-bearing substance must be soluble in lipids or fatty substances. Odors are more evident especially in the spring and summer months when temperatures and moisture levels are higher.

Psychological odor is what people think they smell based on suggestions, past impressions, or experiences, but do not actually exist. However, while one person might not smell an odor, that doesn’t mean it does not exist. Women have more keen sense of smell than men and as we age, we lose our sense of smell. Real and psychological odors are equally important and must be attacked in satisfying the deodorizing job.

When deodorizing, a wise technician always considers the effect of both real and psychological odors and provides services to eliminate both. Today, we have an assortment of chemicals and equipment that makes our task in resolving these odors much easier; however, not all odors can be terminated if their source is not found.

A technician must ask the right questions, similar to a private investigator or detective, to identify the source of the odor. When doing so, the technician will need to clear their mind of any preconceived assumptions such as automatically assuming the source is urine if there are animals in the home.

Here are some examples of questions a technician should answer before identifying the odor’s source:

1. What is the pH of the urine deposit? Urine changes pH with the evaporation of moisture and time. It starts out as an acid and then transforms to an alkaline.
2. Assuming an animal is the source, what type of animal is present and how many of them are on the premises? We always assume it is animal urine, but the deposits could be human.
3. Were there other previous deodorization attempts – either do-it-yourself or by another company? Previous incorrect odor removal attempts can deter success.
4. If there are animals present and the odor is from animal urine, is the animal prescribed medication? When medication is digested, the color of urine can be darker and the odor is usually stronger.
5. Did the technician consider cleaning of the upholstery within the affected areas? Temperatures cause the volatility but also cause the odor molecules to attach to surfaces such as furniture fabrics.
6. Does the HVAC system need consideration? Odor molecules are drawn into the system and it may require cleaning.

These are just a few of the questions a technician should consider when treating urine-specific problems. Even with the advent of today’s chemicals and equipment, without understanding  how odors are perceived and knowing the right questions to ask, success is difficult to achieve.

Finally, technicians must always remember that when unpleasant odors are present, so too could be other health-threatening pathogenic biological organisms that could pose a threat to themselves and homeowners. Technicians should always take the necessary and appropriate safety measures prior to proceeding with treatments.