Staffing is a struggle for many restoration companies. In fact, finding skilled workers, increasing wages and retaining labor are the top three challenges they face, according to R&R’s 2021 State of the Industry report. In this Ask the Expert episode, Leighton Healey, CEO of KnowHow, details the recently launched Restoration Workforce Survey, open through early 2022. Its aim is to shed light how the industry can attract and retain qualified workers. To take the survey, visit restorationsurvey.net.  

FloLogic’s Ian Greene shares how automatic shutoff technology, smart leak detection, and proactive risk management are helping restorers reduce customer losses, strengthen relationships, and create new opportunities for their business.

PuroClean’s COO, George Hernandez, discusses CAT response planning, partnerships, operational strategies, and cash flow strategies for CAT work.

Leighton Healey of KnowHow shares his insights on AI, training, company culture, and building stronger teams in the restoration industry.

In part two of our commercial drying series, Howard Wolf shares why successful commercial and large-loss projects require strong communication, risk evaluations, disciplined operational processes, and a systems thinking approach.

ServiceForge’s Jane Blanchard shares how after-hours response and customer communication can help restoration companies improve their reviews, increase lead conversion, and build trust.

Jeff Cross joins host Kayla McGowan to discuss AI in industry media, the value that deadlines bring, collaboration, and why coffee is part of their workflow.