https://www.randrmagonline.com/media/podcasts/2594-the-restoration-remediation-ask-the-expert-podcast.rss en-us © 2026 Restoration & Remediation Magazine webadmin@bnpmedia.com www.randrmagonline.com Restoration & Remediation's Ask the Expert podcast is your go-to source for disaster preparedness and recovery insight on water, mold, fire, hurricanes, and more. Stay ready with expert tips and actionable insights. Email mcgowank@bnpmedia.com to suggest guests and topics.  |  no https://www.randrmagonline.com/media/podcasts/2594-the-restoration-remediation-ask-the-expert-podcast.rss www.randrmagonline.com:349 Learn how the Restoration Golf Leage (RGL) helps restorers build relationships, network, and strengthen collaboration across the industry.  Fri, 17 Apr 2026 16:51:44 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert-RGL.mp3 24:12 www.randrmagonline.com:348 ServiceMaster Restore’s Jeff Todd shares how operator-led growth and market density strategies help restorers scale and improve their performance. Wed, 15 Apr 2026 14:20:20 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert-Jeff-Todd.mp3 18:42 www.randrmagonline.com:347 In this episode of Ask The Expert, Abby Vallelonga shares how marketing and communication can build trust and humanize the restoration industry. She highlights the importance of education, connection, and empathy in high-stress and high-stakes situations.  Tue, 14 Apr 2026 10:26:33 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert---Abby-V_v2.mp3 13:29 www.randrmagonline.com:346 Learn why contents claims break down and how restorers can prevent delays through better communication and documentation. Mon, 13 Apr 2026 10:16:17 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert-Dan-and-David.mp3 40:43 www.randrmagonline.com:345 In this episode of Ask The Expert, Robb Harrell of DocuSketch shares his insights on how the restoration triangle is evolving and what it will take to improve the claims ecosystem. He also shares how shared data, technology, and communication can reduce unnecessary friction.  Fri, 10 Apr 2026 11:04:29 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert-Robb-H.mp3 29:12 www.randrmagonline.com:344 Becky Edgren of Puroclean shares her leadership journey and advice for women in the restoration industry, focusing on mentorship, growth, and impact on the industry. Wed, 08 Apr 2026 11:48:21 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert-Becky-E.mp3 28:09 www.randrmagonline.com:343 On this episode of Ask The Expert, Alex Duta shares how AI is transforming restoration operations, claims, and business growth. He also shares practical insights on how restorers can effectively adopt AI to improve their efficiency and completive edge. Fri, 03 Apr 2026 11:36:24 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert-Alex-D.mp3 21:56 www.randrmagonline.com:342 On this episode of Ask The Expert, Megan Hughes shares key moments in her career and advice for women in the restoration industry. Wed, 01 Apr 2026 14:40:50 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert-Megan-H.mp3 17:39 www.randrmagonline.com:341 On this episode of Ask The Expert, we’re joined by CJ Bailey of PuroClean, and he discusses how leveraging partnership and AI help improve operations, training, and consistency in day-to-day operations for restoration business owners. Thu, 26 Mar 2026 14:52:47 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert-CJ-Bailey.mp3 27:13 www.randrmagonline.com:340 In this episode of Ask The Expert, Howard Wolf shares his insights on commercial drying, that includes system complexity, why soft skills are critical, and documentation demands. This episode highlights how restorers can transition from residential to commercial drying successfully.  Wed, 25 Mar 2026 12:02:11 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert-Howard-W.mp3 39:43 www.randrmagonline.com:339 On this episode of Ask The Expert, Helixco’s COO, Mike Allred discusses T&M billing, ROMs, and managing large loss and CAT events. He shares valuable insights on the importance of documentation, preparedness, and financial planning.  Wed, 18 Mar 2026 09:45:05 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert-HelixCo.mp3 35:29 www.randrmagonline.com:338 ServiceMaster Restore’s President John Tovar shares why restoration growth is shifting from a market count strategy to a market density strategy that helps improve response times and service. Tue, 10 Mar 2026 10:34:43 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert-John-Tovar.mp3 18:37 www.randrmagonline.com:337 Voda CEO, CFE Dan Claps explains how restorers can build, scale, and future‑proof their business using KPIs, people‑first culture, and smart growth strategies. Tue, 03 Mar 2026 11:03:18 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert-Dan-C.mp3 31:27 www.randrmagonline.com:336 On this episode of Ask The Expert, Mark Davis shares how PuroClean and Signal Restoration Services drive long‑term franchise growth, data‑driven strategy, and industry leadership. Wed, 25 Feb 2026 11:22:02 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert-Mark-Davis.mp4.mp3 40:17 www.randrmagonline.com:335 This week’s Ask The Expert features the ProKlean team, and they talk all things rebranding, chlorine dioxide chemistry, product safety, and training for restoration contractors. Fri, 20 Feb 2026 09:50:10 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert-ProKlean.mp3 38:16 www.randrmagonline.com:334 This episode of Ask The Expert features five home service leaders discussing how cross‑industry collaboration improves communication, consistency, and customer experience. Fri, 13 Feb 2026 09:38:06 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert-BELFOR-Franchisees.mp3 34:43 www.randrmagonline.com:333 This episode of Ask The Expert features Beth Toenies of BELFOR Franchise Group. She shares franchising advantages, operational support, and growth opportunities in the restoration industry. Wed, 04 Feb 2026 09:44:16 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert-Beth-T.mp3 30:57 www.randrmagonline.com:332 Asbestos experts discuss testing triggers, working before the results are received, and best practices for restorers to manage their risk, protect their teams, and stay compliant. Wed, 28 Jan 2026 09:27:35 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert-Asbestos-Roundtable.mp3 33:36 www.randrmagonline.com:331 Holly Baldwin of DocuSketch shares how restoration companies can build homeowner trust using service, communication, technology, and partnerships. Thu, 22 Jan 2026 11:39:58 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert-Podcast---DocuSketch.mp3 33:04 www.randrmagonline.com:330 Klark Brown and Mike Ellis discuss modern restoration, collaborative training, and networking opportunities in this episode of Ask The Expert. Wed, 21 Jan 2026 12:10:18 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert-Podcast---RA-and-ARAMSCO.mp3 28:22 www.randrmagonline.com:329 Overcome cash flow challenges and insurance delays with expert tips from National Claims Funding’s Ilana Ben-Ezra. Thu, 15 Jan 2026 12:43:13 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert-Podcast---Ilana-Ben-Ezra.mp3 18:24 www.randrmagonline.com:328 Industry expert Becky Callegan explains how HVAC systems impact indoor air quality, customer health, and restoration outcomes and why collaboration is essential. Tue, 13 Jan 2026 12:42:55 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert-Podcast---Becky-M-Callegan.mp3 35:07 www.randrmagonline.com:327 Drones can enhance efficiency, safety, and claims accuracy. Experts from DSC and Eagleview share benefits, real-world results, and tips for properly implementing them into the restoration industry.  Wed, 07 Jan 2026 11:51:14 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2026/Ask-The-Expert-Podcast---Kabir--Thom.mp3 55:06 www.randrmagonline.com:326 Find out why partnerships, resource sharing and strategic planning are a big part of restoration business success in this episode of Ask The Expert with Jim Kowalski. Mon, 22 Dec 2025 14:28:35 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---Jim-Kowalski.mp3 41:40 www.randrmagonline.com:325 Get an inside look at INTRConnect 2026 with Garret Gray. From keynotes and tech trends to strategies for restoration and insurance professionals. This is an event you won’t want to miss! Fri, 19 Dec 2025 11:37:29 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---Garret-Gray.mp3 22:55 www.randrmagonline.com:324 Learn how restoration companies can scale for future disasters with expert tips on technology adoption, resource mobilization and customer communication strategies. Thu, 11 Dec 2025 10:19:24 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---Bud-Summers.mp3 40:45 www.randrmagonline.com:323 Discover how CAT response is evolving with drones, AI and predictive analytics that help improve disaster preparedness and restoration outcomes for 2026 and beyond. Wed, 10 Dec 2025 09:16:32 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---Carmen-Coleman.mp3 34:33 www.randrmagonline.com:322 JoAnn Wiechmann discusses emotional intelligence, customer care and team culture in restoration, offering insights for building trust and resilience. Wed, 03 Dec 2025 09:17:51 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-JoAnn.mp3 42:16 www.randrmagonline.com:321 Nick D’Urbano shares how AI and technology help restoration businesses boost leads, optimize customer experience and gain a competitive edge in the market.  Wed, 26 Nov 2025 11:43:40 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Nick.mp3 23:08 www.randrmagonline.com:320 Learn why it’s crucial for restoration contractors to understand markup vs. margin and overhead to avoid costly mistakes and improve their profitability. Tue, 25 Nov 2025 15:52:00 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Ben-J.mp3 29:42 www.randrmagonline.com:319 Hear from Kaylin Glaspie, R&R’s 2025 Technician Award Winner, as she shares insights on her career, leadership and advice she has for fellow restoration professionals. Wed, 19 Nov 2025 16:08:25 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---Technician-Award-Winner.mp3 14:51 www.randrmagonline.com:318 Learn how restoration businesses can grow through strategic referral partnerships with plumbers, realtors and services professionals with Chris Matts. Tue, 18 Nov 2025 12:37:05 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Chris-Matts.mp3 43:40 www.randrmagonline.com:317 Explore the hidden health risks of indoor air pollution with Dr. Iyad Al-Attar, from health impacts to filtration failures and building design innovations. Thu, 13 Nov 2025 10:33:11 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Dr-Iyad.mp3 58:33 www.randrmagonline.com:316 Learn how National Technology Management (NTM) helps restoration businesses protect their data, automate operations and grow with smart IT and cybersecurity strategies from CEO Kelly Siegel. Tue, 11 Nov 2025 14:40:20 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Kelly.mp3 44:11 www.randrmagonline.com:315 Learn how Jesús Miranda rose from laborer to Project Director at First Onsite, inspiring others through leadership, safety and purpose in the restoration industry. Wed, 05 Nov 2025 16:21:39 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Jesus-M_1.mp3 29:17 www.randrmagonline.com:314 Phillip Rosebrook and Santosh Mohanan unpack the results of the 2025 Cost of Doing Business survey, revealing key financial trends and strategic insights for restoration businesses. Tue, 04 Nov 2025 10:27:57 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-RIA.mp3 1:13:04 www.randrmagonline.com:313 In this episode of Ask The Expert, Travis Parker Martin of KnowHow shares how restoration leaders can use human psychology, not just in technology, but successfully launching software and driving team adoption. Learn more about these three science-backed motivators that make change easy. Tue, 28 Oct 2025 11:59:20 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Travis-Sponsor-Knowhow.mp3 40:27 www.randrmagonline.com:312 Doug Hoffman, Doc Shane and Bret Sallee join Ask The Expert to share mold remediation field strategies, including scoping, communication, client education and the impact of the Bergman Amendment on industry standards. Tue, 21 Oct 2025 09:43:12 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Mold-Roundtable.mp3 41:21 www.randrmagonline.com:311 In this episode of Ask The Expert, James Hatfield of LiveSwitch shares how restoration companies can overcome operational challenges, improve quoting and dispatch and grow their business using simple, effective technology. Learn about key lessons from his experience in field services and leadership. Wed, 15 Oct 2025 09:18:07 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-James-H.mp3 32:07 www.randrmagonline.com:310 In this episode of Ask The Expert, John Otero of 1-800 WATER DAMAGE discusses the impact of wildfire smoke and soot on indoor air quality, common misconceptions and the restoration industry’s roles for effective remediation. Learn why the proper training, equipment and communication are essential for protecting the health and property of our customers. Fri, 10 Oct 2025 15:32:31 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---John-Otero2.mp3 28:50 www.randrmagonline.com:309 Gregg Taylor of Restoration Partners joins Ask The Expert to reveal how rebuilding your sales team with training and coaching can fuel growth in the restoration industry. Learn how you can scale sales success in a changing market. Wed, 08 Oct 2025 10:31:23 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Gregg-T.mp3 28:13 www.randrmagonline.com:308 Superior Contract Cleaning’s Rinea Blanchard shares her insights on hurricane recovery, flood response and the power of preparedness in restoration. Mon, 06 Oct 2025 10:33:02 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Rinea.mp3 18:28 www.randrmagonline.com:307 Join Blue Kangaroo Packoutz on this episode of Ask The Expert and learn more about large loss contents restoration strategies, including tirage, documentation, scaling and client communication.This episode is brought to you by: Fri, 03 Oct 2025 09:39:58 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Blue-Kangaroo.mp3 44:11 www.randrmagonline.com:306 Learn about Violand’s Business Planning Retreats with Tim Hull on this episode of Ask The Expert. He shares how restoration and cleaning business can build strategic plans, align their teams and drive growth at both events in Ohio and Florida. Tue, 30 Sep 2025 12:38:53 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Tim-H-Podcast.mp3 17:23 www.randrmagonline.com:305 Jorge and Michelle Gutierrez of SERVPRO share how culture, community and resilience help them win Franchise of the Year and a build a legacy in the restoration industry. Mon, 29 Sep 2025 09:45:53 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Jorge-and-Michelle-G-Podcast.mp3 33:39 www.randrmagonline.com:304 Sonny Ahuja shares how AI-powered tools and smart Google Ad strategies help restoration professionals capture leads, save time and grow their business.  Thu, 25 Sep 2025 10:25:13 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Sonny-Podcast.mp3 24:38 www.randrmagonline.com:303  Scott Gines, Lead Developer for JobSight, shares how in-house development and restoration experience combine and create a smarter, simpler software for contractors. Wed, 24 Sep 2025 10:14:31 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Jobsight-Sponsored-Podcast.mp3 16:52 www.randrmagonline.com:302 Patrick Workman shares how he rebuilt his life after facing adversity, he founded Rock Bottom Recovery & Restoration and works to empower others through restoration work. Thu, 18 Sep 2025 15:50:56 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Patrick.mp3 13:52 www.randrmagonline.com:301 John Tovar of ServiceMaster Restore shares key strategies for scaling your restoration business and empowering veterans. Wed, 17 Sep 2025 11:54:11 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-John-Tovar.mp3 20:56 www.randrmagonline.com:300 Josh Ehmke shares his expert insights on water damage claim denials, AOB, documentation and how contractors can navigate insurance challenges and protect their scope. Thu, 11 Sep 2025 11:08:30 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Josh.mp3 40:29 www.randrmagonline.com:299 Nick Hindle, CIO of PuroSystems/PuroClean, discusses open APIs, AI innovation and the importance of voluntary standards in building a smarter, more connected restoration industry. Thu, 11 Sep 2025 10:34:56 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Nick-Hindle.mp3 38:51 www.randrmagonline.com:298 Ladder Award winner Caleb Parrotte shares his journey in restoration, leadership lessons, how community and purpose fuel his success and much more. Thu, 04 Sep 2025 14:40:47 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Show---Caleb-Parrotte-with-preroll.mp3 21:13 www.randrmagonline.com:297 Jessica Loveless of SERPVRO shares her insights on contents restoration, from estimating and packouts to fire damage and beyond. Thu, 04 Sep 2025 10:54:15 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---Jessica-Loveless.mp3 16:10 www.randrmagonline.com:296 Jordan Frady of First Onsite discusses how important it is to lead with empathy, safety and purpose in biohazard remediation. You restore more than the space; you restore dignity and hope for those in need. Tue, 02 Sep 2025 11:40:09 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Jordan.mp3 21:43 www.randrmagonline.com:294 Certified Safety Professional Barry Rice joins host, Kayla McGowan, to discuss contractor safety, OSHA compliance and much more. Tue, 26 Aug 2025 12:24:46 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Barry-R.mp3 20:43 www.randrmagonline.com:292 Leighton Healey of KnowHow shares how AI tools can help improve your cash flow, streamline operations and empower your teams to thrive in a tough market.This episode is brought to you by: Tue, 19 Aug 2025 11:51:39 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Leighton-H.mp3 45:00 www.randrmagonline.com:291 DocuSketch’s Todd Sangid discusses survey findings on insurance knowledge, trust gaps and how technology can help improve claims transparency and customer education. Mon, 18 Aug 2025 12:03:16 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast--Todd-Sangid.mp3 32:59 www.randrmagonline.com:290 Jeff Milligan of Prism Specialties shares his expert insights on contents restoration, blending technical precision with empathy to deliver meaningful and impactful results. Fri, 15 Aug 2025 12:09:36 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---Jeff-Milligan.mp3 21:44 www.randrmagonline.com:289 Crystal Williams of Lemon Seed Marketing shares branding tips for restoration professionals, including authenticity, local engagement and common marketing mistakes to avoid. Wed, 13 Aug 2025 14:35:33 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---Crystal-Williams.mp3 29:42 www.randrmagonline.com:287 JobSight CEO Lindsay Bunker shares her expert insights on transparency, KPIs and technology-driven job management for restoration contractors in this episode of Ask The Expert. Wed, 13 Aug 2025 10:03:45 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Lindsay-Bunker-V1.mp3 36:15 www.randrmagonline.com:285 Stefan Figley joins Ask The Expert to discuss Texas’ flood recovery, emotional impact and the future of best practices for restoration professionals nationwide.  Tue, 05 Aug 2025 12:19:59 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---Stefan-Figley2.mp3 34:53 www.randrmagonline.com:284 R&R’s annual Technician Award, sponsored by Violand Management Associates, is now accepting nominations to honor the industry’s frontline professionals. In this episode of Ask the Expert, we talk with Jeff Jones of Violand Management about what this award means to the organization and what it means to the industry.This episode is brought to you by: Fri, 01 Aug 2025 10:20:10 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Jeff-Jones-Podcast.mp3 17:13 www.randrmagonline.com:282 Restoration professional Clay Hernandez explains proper use of disinfectants, EPA label rules and post-remediation testing in this expert-led episode of Ask The Expert. Wed, 30 Jul 2025 10:56:16 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---Clay-Hernandez.mp3 30:34 www.randrmagonline.com:280 RIA President Jeff Moore and Past President Ben Looper join Ask The Expert to share updates on the Cost of Doing Business Survey, TPA Scorecard and more. Wed, 23 Jul 2025 13:00:38 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---RIAjulyUpdate.mp3 40:16 www.randrmagonline.com:279 Jeff Jones shares his insights on fentanyl, human decomposition and forensic restoration ahead of his presentations at The Experience Convention and Trade Show. Mon, 21 Jul 2025 11:22:00 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---Jeff-Jones.mp3 44:26 www.randrmagonline.com:277 In this episode of Ask The Expert, Alexus Neidert of Thomasville Restoration shares insights on brand-building, company culture, and preparing the next generation of leaders in the restoration industry. Wed, 16 Jul 2025 11:45:32 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---Alexus-Neidert.mp3 33:44 www.randrmagonline.com:275 Learn about the operational differences between franchises and independent businesses with Danessa Itaya, President of Bio-One®, she shares insights, real world examples and the value of franchise support systems.  Thu, 03 Jul 2025 09:22:09 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---Danessa-Itaya.mp3 21:00 www.randrmagonline.com:274 Learn why the restoration industry struggles with employee retention and how you can fix it. This episode of Ask the Expert features expert insights from REINS founder Chris Buttenham on culture, incentives and career growth.  Thu, 03 Jul 2025 09:09:25 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---Chris-Buttenham.mp3 22:39 www.randrmagonline.com:272 Explore 360 documentation and how this technology is revolutionizing the restoration industry with faster workflows, transparency and an upcoming special training opportunity at The Experience Convention and Trade Show in Las Vegas, NV. Wed, 02 Jul 2025 10:13:11 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---Robb-Harrell2.mp3 31:06 www.randrmagonline.com:271 In this episode of Ask the Expert, find out how Elkmont Estimates supports restoration professionals with accurate, compliant estimates that help speed up claims closure.This episode is brought to you by: Tue, 01 Jul 2025 11:27:17 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---Elkmont.mp3 35:06 www.randrmagonline.com:270 In this Ask the Expert episode, Jason Krohn of Claims Crafters and Chad Holland of Paul Davis Restoration dive into how AI is revolutionizing contents restoration. Learn how tools like Contents IQ are helping companies speed up inventory, improve accuracy and enhance customer satisfaction.  Tue, 24 Jun 2025 11:43:50 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---AI-in-Claims.mp3 39:26 www.randrmagonline.com:269 In this episode of Ask The Expert, fire investigator Roger Thorpe and iGUIDE’s Michael Vervena discuss how technology is revolutionizing fire restoration documentation. Learn how these tools enhance accuracy, speed up claims and support insurers and investigators. Wed, 18 Jun 2025 15:43:01 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---Roger-and-Michael.mp3 34:39 www.randrmagonline.com:268 In this Ask The Expert episode, John Otero of 1-800 WATER DAMAGE shares practical tips for preventing water damage during spring and summer storms. Learn how to prepare your customer’s homes, respond to flooding and use technology to streamline your processes.  Mon, 16 Jun 2025 12:52:57 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---John-Otero.mp3 26:29 www.randrmagonline.com:267 In this episode of Ask The Expert, we are tackling catastrophe preparedness, back to the basics part 2.  Our panel of industry experts share their experiences, overcoming hurdles and implementing strategies to help protect their communities, teams and collaborate with local, state and government officials.  Wed, 11 Jun 2025 09:21:32 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---CAT-Panel-2.mp3 46:09 www.randrmagonline.com:266 On this episode of Ask The Expert, CRS’s Visionary Founder Ashley Taylor discusses the company’s rapid growth, the rising demand for contents restoration and how CRS is setting new industry standards through transparency and strategic alignment with carriers and TPAs.This episode is brought to you by: Thu, 05 Jun 2025 14:48:22 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---CRS.mp3 20:54 www.randrmagonline.com:265 With hurricane and wildfire seasons on the horizon, preparation is everything. On this episode of Ask The Expert, we’re joined by industry experts from 1-800-Water Damage and Belfor Franchise Group who have nearly 100 years of experience. Find out how you can prepare your teams, deploy and more.This episode is brought to you by: Tue, 03 Jun 2025 11:37:54 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---Belfor.mp3 34:11 www.randrmagonline.com:264 Discover how Dan Gordon transitioned from a high-pressure corporate career to owning a thriving restoration franchise, achieving work-life balance and making a community impact. Tue, 27 May 2025 11:49:20 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---Dan-Gordon.mp3 18:25 www.randrmagonline.com:263 On this episode of Ask The Expert, Genesis Brown, Founder and CEO of Smart Claims Solutions, breaks down the costly mistakes restoration contractors make when managing their claims. From documentation errors to carrier tactics, find out how you can streamline your process.This episode is brought to you by: Fri, 23 May 2025 09:39:00 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---Genesis-Brown.mp3 24:06 www.randrmagonline.com:262 On this episode of Ask The Expert, the RIA leadership team including President Jeff Moore and other top officers. They dove into the future of the restoration industry and several of RIA’s initiatives. Wed, 14 May 2025 10:41:14 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---RIA.mp3 46:50 www.randrmagonline.com:261 Discover how AJ and Becky Callegan transformed a life-threatening scare into a mission to improve home building and air quality. In this episode of "Ask The Expert," the husband-and-wife team shares their inspiring story, highlighting the importance of mold awareness and indoor air quality advocacy.  Tue, 06 May 2025 11:18:30 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---Becky-and-AJ-Callegan.mp3 48:55 www.randrmagonline.com:260 In this episode of Ask The Expert, Leighton Healey, CEO of KnowHow, shares his strategies for enhancing business operations. Learn how standardization, knowledge management, technology, training and accountability can boost your efficiency and drive growth.This episode is brought to you by: Wed, 30 Apr 2025 09:59:00 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---Leighton-Healey.mp3 24:43 www.randrmagonline.com:259 In this episode of Ask The Expert, discover the secrets of mastering water damage restoration from Paul Silliman, Head of Sales and Customer Success at Clean Claims. Streamline your processes, improve efficiency and save time and money with expert tips on training documentation and leadership oversight.This episode is brought to you by: Mon, 28 Apr 2025 10:37:13 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---Paul-Silliman.mp3 13:41 www.randrmagonline.com:258 In this episode of Ask The Expert, we go back to the basics of catastrophe preparedness. Our panel of industry experts share their experiences, overcoming hurdles and implementing strategies to help protect their communities and teams.This episode is brought to you by: Thu, 24 Apr 2025 15:46:05 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---CAT-Panel-.mp3 53:47 www.randrmagonline.com:257 In this episode of "Ask The Expert," we feature Kevin Schramm, owner of LIME Painting in Boise, who transitioned from Navy service to successful franchise ownership. Discover the unique strengths veterans bring to the franchising industry and learn how Kevin's dedication to LIME's core principles and commitment to veterans' causes makes him a standout leader. Tue, 22 Apr 2025 12:27:31 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---Kevin-Schramm.mp3 51:58 www.randrmagonline.com:256 Industry leader Stephanie Suchocki, Vice President of Operations at Superior Restoration, dives into the Restoration Industry Association's offerings, the upcoming RIA Convention and the transformative power of continuous education in this episode of Ask the Expert. Tue, 15 Apr 2025 15:00:35 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Template-Podcast---Stephanie-Suchocki.mp3 18:21 www.randrmagonline.com:255 In this episode of R&R's Ask the Expert, Stefan Figley, President of 1-800-Pack-Out, discusses the critical strategies for navigating contents restoration and catastrophe preparedness. Learn how proactive planning, effective workflows and industry-wide collaboration are shaping the future of restoration amid increasing challenges.This episode is brought to you by: Mon, 07 Apr 2025 10:10:26 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---Stefan-Figley.mp3 44:25 www.randrmagonline.com:254 Meet Leslie Anderson, R&R’s 2025 Women in Restoration Award winner. With over 25 years of industry experience, Leslie has built a remarkable career defined by mentorship, innovation and servant leadership.  Tue, 01 Apr 2025 16:04:34 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---Leslie-Anderson.mp3 13:01 www.randrmagonline.com:253 Join Garret Gray, President of CoreLogic’s Insurance Solutions, as he recaps the highlights of INTRConnect 2025, discusses innovative solutions in the property insurance industry and unveils details for INTRConnect 2026.This episode is brought to you by: Wed, 26 Mar 2025 10:56:21 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---Cotality.mp3 5:03 www.randrmagonline.com:252 Explore the world of contents restoration with industry experts David Gavilanes, Annissa Coy and Stefan Figley. Learn how they overcome challenging projects, leverage cutting-edge technologies, and prioritize belongings for restoration.This episode is brought to you by: Tue, 18 Mar 2025 12:25:54 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---Contents-Restoration-Roundtable.mp3 43:13 www.randrmagonline.com:250 In this episode of "Ask the Expert," we speak with Phill McGurk, owner and director of CARSI, about utilizing AI tools like ChatGPT and Copilot to enhance your business processes, documentation and SOPs. Learn how AI can serve as a valuable tool for businesses without becoming a crutch. Tue, 11 Mar 2025 10:07:54 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---Phill-McGurk.mp3 57:42 www.randrmagonline.com:249 In this episode of "Ask the Expert," we chat with Adam Lyszczarz, a Marine Corps veteran and Program Manager for Document Restoration Services at Prism Specialties, about restoring flood-damaged artifacts at the Smithtown Library. Discover the innovative techniques used and lessons learned from this significant restoration project. Wed, 05 Mar 2025 09:58:44 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---Adam-Lyszczarz.mp3 23:04 www.randrmagonline.com:247 Join industry experts Paul Silliman and Cory Burt in this exciting episode of Ask The Expert as they reveal how remote monitoring can streamline operations, boost efficiency and save time and money. Discover practical strategies to overcome challenges, reduce manual processes and stay ahead with innovative technology. Wed, 19 Feb 2025 09:51:59 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---CleanClaims.mp3 36:39 www.randrmagonline.com:246 We dive into the world of recruiting with Jenny Andrawis, Chief Revenue Officer of Implement4. Learn about the latest trends, effective recruiting methods, and how Jenny’s unique approach has shaped her success. This is a must-listen for anyone looking to enhance their recruiting game in the restoration industry. Tue, 18 Feb 2025 11:49:48 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---Jenny-Andrawis.mp3 37:47 www.randrmagonline.com:244 Join industry expert Rich Oakes, President of GigSmart, in this episode of Ask the Expert. Find out how on-demand labor solutions can help restoration businesses stay agile and cost-efficient. Learn about flexible labor models, the role of technology in staffing, and real-world examples of success. Uncover strategies for managing temporary workers and maintaining quality standards in the ever-evolving restoration industry.  Tue, 11 Feb 2025 16:25:04 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---Rich-Oakes.mp3 50:47 www.randrmagonline.com:243 Join us for this episode of Ask the Expert, featuring Barry Rice, a seasoned professional with over 20 years of experience in environmental, health and safety (EHS). Barry discusses the dangers of saltwater-related fires during hurricane season, particularly their impact on electric vehicles and homes. Thu, 06 Feb 2025 16:04:51 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---Barry-Rice.mp3 32:51 www.randrmagonline.com:242 In this episode of Ask The Expert, join Travis Parker Martin, Co-Founder and VP of Product and Marketing at Know How, as he dives into the transformative role of artificial intelligence (AI) in the restoration industry. Learn how AI is enhancing operational efficiency, customer support and knowledge sharing, and learn about the predicted future applications that will set AI-empowered companies apart by the end of the year.  Wed, 05 Feb 2025 10:00:10 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---Knowhow.mp3 31:25 www.randrmagonline.com:240 Join us in this episode of Ask the Expert as we sit down with Claudia Lezell, a seasoned professional in the flooring industry with over four decades of experience. Claudia shares her insights on the vital interconnection between inspection, cleaning and restoration, and the importance of collaboration and continuous learning. Tue, 28 Jan 2025 12:05:15 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/2025/01/28/Ask-The-Expert-Podcast---Claudia-Lezell.mp3 56:29 www.randrmagonline.com:239 Learn about the latest trends in disaster-resistant housing on 'Ask The Expert' with Robb Harrell, VP of Product Development at DocuSketch. Gain insights into generational differences, homeowner investment trends and the pivotal role of insurance carriers in promoting resilient materials. Learn expert tips on collaboration and strategies to advocate for durable building practices. Thu, 23 Jan 2025 14:06:55 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---Robb-Harrell.mp3 50:44 www.randrmagonline.com:238 Join industry expert Shawn Havalotti in this episode of "Ask the Expert" as he delves into the leading causes of commercial water damage, shares his extensive industry knowledge, and provides practical prevention strategies that every commercial property owner should know. Say goodbye to unexpected water damage surprises Thu, 23 Jan 2025 12:51:11 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---Shawn-Havalotti.mp3 41:02 www.randrmagonline.com:237 On this episode of R&R's Ask the Expert, industry expert Ben Ricciardi dives into the noisy world of digital marketing. Ben, the founder and CEO of Ironclad Restoration Marketing, has been a pivotal figure in the digital marketing scene for the restoration industry since 2015.  Tue, 21 Jan 2025 09:18:00 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---Ben-Ricciardi.mp3 57:48 www.randrmagonline.com:235 Learn how to build a successful home service business with insights from Eric Sprague and Katie Harris. Their book, "The Road to Seven Figures: Your Guide to Home Service Success," provides a comprehensive guide for entrepreneurs. Learn about self-care, financials, repeatable systems, digital marketing, and team building to achieve seven-figure success. Don’t miss out on expert advice to grow your business effectively. Wed, 15 Jan 2025 09:42:12 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Podcast---Katie-Harris-and-Eric-Sprague.mp3 56:06 www.randrmagonline.com:234 In this episode of Ask the Expert, Dr. Alex LeBeau discusses the critical role industrial hygienists play in restoration. From evolving protections to addressing hidden dangers in disaster response, gain valuable insights into how these experts ensure safe and effective practices. Wed, 08 Jan 2025 10:34:49 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Template-Podcast---Alex-LeBeau.mp3 50:11 www.randrmagonline.com:233 In this episode of Ask the Expert, join Kevin Hutton and Russell Vent as they dive into the complexities of asbestos regulation and safety. Discover the truth behind the asbestos cut-off myth, federal regulations and contractor responsibilities.  Fri, 03 Jan 2025 09:48:36 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2025/Ask-The-Expert-Russell-and-Kevin.mp3 54:08 www.randrmagonline.com:231 This episode of Ask the Expert with Danessa Itaya, President of Bio-One dives into caring for your community. With over 30 years of experience in franchising, Danessa discusses the significance of specialized training in the restoration industry, her dedication to helping communities recover from traumatic events, and her compassionate approach to providing emotional support for grieving families. Fri, 20 Dec 2024 15:36:47 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2024/Ask-The-Expert-Podcast---Danessa-Itaya.mp3 34:17 www.randrmagonline.com:229 This episode of Ask the Expert dives into strategies for enhancing commercial sales in the restoration industry with Jeff Carrier, founder and CEO of Restoration ERP.  Wed, 04 Dec 2024 09:49:10 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2024/Ask-The-Expert-Podcast---Jeff-Carrier.mp3 42:21 www.randrmagonline.com:228 The nominations for Restoration & Remediation (R&R)’s 2025 Women in Restoration Award are now open! This is your chance to honor exceptional women who have made significant contributions to the restoration industry. Wed, 27 Nov 2024 13:22:08 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2024/Ask-The-Expert-Podcast---Women-In-Restoration.mp3 2:31 www.randrmagonline.com:227 In this episode of Ask the Expert, Stefan Figley, president of 1-800 Packouts, shares his expertise on preserving antiques and family heirlooms. Discover heartwarming stories, best practices for maintenance, and the importance of antiques in connecting us to our cultural heritage.  Wed, 27 Nov 2024 12:35:51 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2024/Ask-The-Expert-Podcast---Stefan-Figley.mp3 42:13 www.randrmagonline.com:226 In this episode of Ask the Expert, we pay tribute to veterans and explore how to help them advance in the restoration industry. Steve White, President and COO of PuroClean, shares invaluable insights for veterans transitioning to civilian life and succeeding in business ownership. Fri, 15 Nov 2024 16:59:26 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2024/Ask-The-Expert-Podcast---Steve-White.mp3 39:17 www.randrmagonline.com:225 In the latest episode of Ask the Expert, Kevin Mardegian and Tess Huge share their expertise on estimating within the restoration industry. Discover key strategies for onboarding homeowners, negotiating with adjusters, and enhancing cash flow while building a collaborative network that elevates the entire industry. Join us to learn how mastering the art of estimating can drive success in your restoration business. Mon, 14 Oct 2024 16:53:11 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2024/RR-Ask-The-Expert-Podcast---Elkmont-Estimates.mp3 1:00:56 www.randrmagonline.com:224 Meet Kayla McGowan, the new Editor-in-Chief of R&R! With her extensive background in marketing and communications within the restoration industry, Kayla is excited to connect and explore new ways to enhance R&R's impact. Learn more about her vision and her commitment to supporting growth across the industry. Fri, 11 Oct 2024 16:35:29 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2024/Ask-The-Expert-Podcast---Kayla-McGowan.mp3 2:09 www.randrmagonline.com:223 Raj Manickam, the 2024 Ralph Floss Humanitarian Award winner, exemplifies passion, leadership, and creativity in the cleaning and restoration industry, inspiring others through his commitment to community service and innovative practices. Fri, 11 Oct 2024 09:57:04 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2024/Ask-The-Expert-Podcast---Raj-Manickam.mp3 33:22 www.randrmagonline.com:222 A new Restoration Industry Management degree program is set to shape the future of the restoration industry by addressing the critical need for skilled professionals and preparing the next generation of leaders. Thu, 03 Oct 2024 10:41:20 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2024/Ask-The-Expert-Podcast---Dr.-Jake-Avila-.mp3 32:01 www.randrmagonline.com:221 The RIA and KnowHow have recently collaborated to produce a landmark study aimed at assisting all restoration businesses with their business decision making, the “Cost Of Doing Business” survey. The results of the survey have long reaching implications on how all restoration businesses, large or small, can more effectively run their business. Leighton Healey, CEO of KnowHow, and Anthony Nelson, RIA Board Member and Co-Chair of the RIA Independent Pricing Taskforce, as well as  the Member Acquisition Manager & Group Facilitator at PivotMyBiz, join R&R to discuss the roots of the study, the rationale, the results, and of course how this study can help businesses today!This episode is brought to you by: Thu, 19 Sep 2024 14:58:20 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2024/Ask-The-Expert-Podcast---Leighton-Healey-and-Anthony-Nelson.mp3 24:18 www.randrmagonline.com:220 We introduce this year’s Ladder Award winner, and learn all about his professional life and what he likes to do in his free time. Tue, 03 Sep 2024 15:25:02 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2024/Ask-The-Expert-Podcast---Eduard-Mirzoian.mp3 22:29 www.randrmagonline.com:217 R&R had the pleasure of speaking with Harley Jeanise, Regional Vice President at First Onsite Property Restoration, about how to stay safe amid storms and what it will entail to restore the damage after.  Wed, 31 Jul 2024 11:41:44 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2024/Ask-The-Expert-Podcast---Harley-Jeanise.mp3 14:39 www.randrmagonline.com:216 In this episode of “Ask the Expert” we are joined by Gregg Taylor, chairman and managing partner of GTE Holdings, parent company for Xactly by GTE, specializing in restoration recruiting, and Restoration Sales Force specializing in restoration sales management. We discuss the management of Restoration Industry Sales Reps, and the challenges that surround the management of a restoration sales team and what he is doing to solve those challenges! Mon, 01 Jul 2024 11:17:21 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2024/Ask-The-Expert-Podcast---Greg-Taylor.mp3 25:48 www.randrmagonline.com:215 In this episode of “Ask the Expert” we are joined by Jeff Milligan, VP of Sales and Strategy at Prism Specialties. We learn all about what Prism offers the restoration industry with its specialty restoration services, and, we learn a cool new way of document drying! Tune in to find out more! Mon, 24 Jun 2024 12:28:45 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2024/Ask-The-Expert-Podcast---Jeff-Milligan.mp3 15:09 www.randrmagonline.com:214 In this week’s Ask the Expert, we chat with HVAC Expert Marco Radocaj about the importance of attic inspection during restoration efforts. Mon, 10 Jun 2024 15:40:45 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2024/Ask-The-Expert-Podcast---Marco-Radocaj.mp3 15:13 www.randrmagonline.com:206 Congratulations to this year’s winner of Restoration & Remediation magazine’s Women in Restoration award, Lori Jones.  In this Ask the Expert interview, she talks about her commitment, and her team’s commitment to the statement, “There is no higher purpose than the service to others.”  In the very specialized and sensitive field of forensic restoration, it guides al that they do and embodies her leadership style. Thu, 14 Mar 2024 08:49:13 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2024/33012_Ingram_2024-Winner-Lori-Jones-Podcast_RR_HS.mp3 12:11 www.randrmagonline.com:188 In this episode of Ask the Expert, Eduard Mirzoian, CEO of RESTORERZ Emergency Services, gives a high-level overview of the importance of cultivating a strong company culture and how it directly contributes to customer satisfaction and loyalty. Tue, 13 Feb 2024 11:27:14 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2024/32660_Ingram_ATE-Eduard-Mirzoian_RR_HS.mp3 15:11 www.randrmagonline.com:187 Tom Yacobellis, founder and national director of DUCTZ, gives an inside look of the construction of the new IICRC S590 Standard. Mon, 22 Jan 2024 08:09:53 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2024/31193_Ingram_ATE-Tom-Yacobellis-Podcast_RR_HS.mp3 29:48 www.randrmagonline.com:186 CEO of American Restoration Dan Tarantin gives us tips on preparing our homes for power outages and the best way to prevent issues pertaining to freezing temperatures! Mon, 15 Jan 2024 16:40:32 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2024/31679_Ingram_Ask-the-Expert-Dan-Tarantin-Podcast_RR_HS.mp3 15:00 www.randrmagonline.com:182 In this interview, we chat with Tim Fagan, President of Blue Kangaroo Packouts, about the fascinating world of contents restoration, its techniques, and the professionals who bring our treasured belongings back to life.  Wed, 13 Dec 2023 09:14:17 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2023/30604_Ingram_Contents-Restoration-with-Tim-Fagan-Podcast_RR_HS.mp3 25:00 www.randrmagonline.com:180 Water restoration jobs are in high demand, as they play a crucial role in mitigating the damage caused by water-related disasters such as floods, leaks, and plumbing issues. If you are interested in pursuing a career in water restoration, the tips in this Ask the Expert podcast with CEO of “Get Water Jobs” Frankie Fihn will provide you with valuable insights on the skills required, job opportunities available, and tips to help you succeed in this field. Wed, 29 Nov 2023 15:20:44 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2023/RR-Ask-the-Expert---Frankie-F_1.mp3 12:00:00 www.randrmagonline.com:179 We speak with Seth Jones, Founder and CEO of Superstratum, and learn about his company’s tools and tactics in mitigating mold and mycotoxins. Mon, 23 Oct 2023 09:23:05 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2023/RR-Ask-the-Expert---Seth-Jones.mp3 27:00 www.randrmagonline.com:178 On this week's “Ask the Expert” we discussed Training & Trust when building a business…but also as it pertains to the customers that those on the frontlines come in contact with! Fri, 13 Oct 2023 16:21:52 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2023/RR-Ask-the-Expert---Stefan-F.mp3 18:00 www.randrmagonline.com:177 VP of Sales at iGuide Michael Vervena talks about how technology innovations in the restoration and insurance claims industry are making processes and procedures more efficient. Thu, 05 Oct 2023 16:30:25 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2023/Ask-the-Expert---Mr-V.mp3 14:00 www.randrmagonline.com:176 In this episode of Ask the Expert, we introduce this year’s Ladder Award winner, and learn all about his professional life and what he likes to do in his free time. Wed, 06 Sep 2023 10:59:43 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2023/Ask-The-Expert---Andrew-Dobson.mp3 28:00 www.randrmagonline.com:175 New ventures taking place at Restoration & Remediation Magazine! R&R is partnering with Restoration Networks to bring even more education to the industry! Thu, 31 Aug 2023 12:05:51 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2023/RR---Brandon-Buteaux.mp3 17:00 www.randrmagonline.com:174 In this episode of Ask the Expert we get a sneak peek of Howard Partridge’s Full Day Workshop: How to Build Your Dream Business! Mon, 14 Aug 2023 14:26:29 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2023/RR-Ask-the-Expert-Howard-V1-Podcast.mp3 8:00 www.randrmagonline.com:173 In this episode of Ask the Expert, we have Brock Yordy of The Driller and BNP Group Publisher Mike Balzano on the show! We chat about the importance of bridging the gap between different generations in the Restoration and Remediation Industry. Mon, 07 Aug 2023 10:49:35 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2023/RR-Ask-the-Expert---Mike-B-and-Brock-Y-Podcast.mp3 21:00 www.randrmagonline.com:172 In this episode of Ask the Expert, we speak with President of United Water Restoration Group Bob Moore. We've decided to switch things up and speak on a specific topic rather than ask a number of questions. Today we discussed The Importance of a Well Working Relationship between Franchisee and Franchisor. Wed, 26 Jul 2023 11:02:38 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2023/Ask-the-Expert-Bob-Moore.mp3 10:00 www.randrmagonline.com:171 New ventures are taking place at Restoration & Remediation magazine, and Cora Alexander is one of our new partners! We are excited to introduce her to the R&R community as we move forward with our video and podcast series “Reviving Restoration with The Drying Diva”. Mon, 24 Jul 2023 10:52:49 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2023/Ask-the-Expert---Cora-Alexander.mp3 15:00 www.randrmagonline.com:170 In this episode of Ask the Expert, we hear from Darren Impson, Owner and President of Paul Davis Restoration and Remodeling in Tampa, Florida, about the generational change in the Restoration and Remediation Industry and the importance of innovation in business. Wed, 03 May 2023 08:40:41 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2023/RR-Ask-the-Expert---Darren-Impson.mp3 19:00 www.randrmagonline.com:169 We hear from the people behind The Experience Conference and Exhibition which features cleaning, restoration, and remediation processes, products, and procedures. Tue, 18 Apr 2023 10:38:55 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2023/Ask-the-Expert---The-Experience.mp3 27:00 www.randrmagonline.com:168 Rainbow Restoration President Josh Miller gives advice on navigating job retention in the Restoration and Remediation industry. Tue, 11 Apr 2023 16:29:05 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2023/RR-Ask-the-Expert---Josh-Miller.mp3 28:00 www.randrmagonline.com:167 In this episode of Ask the Expert, we speak with 2023's Women in Restoration winner Debbie Bogar! We learn how she came into the positions she's currently in and what advice she has for other women in the restoration and remediation industry. Mon, 03 Apr 2023 12:50:52 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2023/Ask-the-Expert---Debbie-B.mp3 24:00 www.randrmagonline.com:166 Adriana Young, Franchise owner for Paul Davis Restoration in Central Dallas/ Ft. Worth Texas shares what it takes to be a new franchise owner as well as its challenges and opportunities all while being fairly new to the industry. Mon, 27 Mar 2023 15:45:04 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2023/Adriana-Young-Paul-Davis-Restoration.mp3 15:00 www.randrmagonline.com:165 There is an epidemic running rampant across our country and there is a desperate need for qualified companies to safely be able to decontaminate and neutralize this clear and present danger. In order to do this you need the correct Training, Tactics, Techniques and Tools that are necessary to properly contain, control, neutralize and remove this danger. This danger is Fentanyl. Declared a national emergency and a clear and present danger to the security of the United States Of America by the President there is now an answer and solution to one of the most dangerous contaminates mankind has ever faced. You will not want to miss Annissa Coy’s conversation with special guests including the worlds leading expert on Forensic Restoration and decontamination Jeff Jones as we share exclusively with the world that answer and solution. Thu, 16 Mar 2023 12:13:24 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2023/audio2677962870.mp3 50:00 www.randrmagonline.com:164 Lisa Rogers, Board President of the Indoor Air Quality Association, discusses the association’s goals for 2023.  Mon, 27 Feb 2023 09:32:08 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2023/Ask-The-Expert---Lisa-Rogers.mp3 19:00 www.randrmagonline.com:163 Joe Tolzman, founder of RocketPlan, explains the ways his firm’s app benefits restoration firms by streamlining processes. Fri, 17 Feb 2023 16:02:31 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2023/Ask-the-Expert---Joe-Tolzmann.mp3 13:00 www.randrmagonline.com:162 Joseph Ortiz, owner of PuroClean of San Juan, discusses the challenges and opportunities presented by starting a restoration operation in this U.S. territory.  Mon, 16 Jan 2023 09:10:03 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2023/RR-Ask-The-Expert-Joseph-Oritz.mp3 28:00 www.randrmagonline.com:161 Andrew Titley, owner and president of Prism Specialties of San Francisco Bay Area, shares why he sees a contents restoration franchise as a good investment. Mon, 12 Dec 2022 09:20:17 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2022/Andrew-Titley---V1.mp3 23:00 www.randrmagonline.com:160 Leighton Healey, CEO of KnowHow, shares his firm’s findings from a large-scale study on why employees leave the restoration business and what contractors can do to keep them. Wed, 23 Nov 2022 11:35:16 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2022/KnowHow---V1.mp3 30:00 www.randrmagonline.com:159 Ashley Taylor, executive officer of Content Recovery Specialists, shares why she started a franchise company for entrepreneurs looking to get into content restoration. Mon, 14 Nov 2022 09:34:46 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2022/Ashley-Taylor.---V2.mp3 23:00 www.randrmagonline.com:158 Nicholas Hopikins, historic restoration foreman at EverGreene Architecture, discusses his experience as a rising leader in the restoration business.  Thu, 08 Sep 2022 16:23:41 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2022/RR-Ask-the-Expert---Nicholas-Hopkins.mp3 37:00 www.randrmagonline.com:157 Jessica Wicks, president of Ductz, shares her experience as a female executive in the restoration industry.  Mon, 29 Aug 2022 15:12:33 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2022/Ask-the-Expert---Jessica-Wicks.mp3 22:00 www.randrmagonline.com:156 Charlie Horn, president of Paul Davis of Louisville, experienced a kitchen fire that sent him to hospital and left his family outside of their home for weeks. The incident made him rethink his approach to dealing with homeowners. Wed, 17 Aug 2022 09:37:40 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2022/Ask-the-Expert-Charlie-Horn.mp3 28:00 www.randrmagonline.com:155 Larry Cooper, executive director of the Experience, shares what to expect at this year’s event, taking place Sept. 7-9 at the Caesar’s Forum Conference Center. Cooper explains why the Experience is more than catchy name. It reflects the convention’s educational philosophy.  Wed, 27 Jul 2022 15:47:20 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2022/RR-Ask-the-Expert---The-Experience.mp3 18:00 www.randrmagonline.com:154 Carmen Ciricillo, owner and principal instructor, joins us to share how he combines his background in construction and comedy to present training on safety, codes and other crucial matter in a lively way. Ciricillo performs at comedy clubs across the country. He also posts videos on his YouTube channel in the persona of The Construction Comic. Thu, 14 Jul 2022 08:12:20 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2022/Ask-the-Expert---Carmen-Ciricillo.mp3 23:43 www.randrmagonline.com:153 Paul Huszar, president of CEO of VetCor, joins us to share the story of his company. Huszar is a retired lieutenant colonel in the U.S. Army. He and David Howard, another former Army officer, founded the Tampa, Florida-based company in 2013 and started franchising it in 2020. Huszar discusses the challenges veterans face in finding work in civilian life and how the restoration business provides a unique opportunity for them. Fri, 01 Jul 2022 09:17:20 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2022/Ask-The-Expert-VetCor.mp3 24:00 www.randrmagonline.com:151 R&R Editor Valerie King announces the call for 2022 Ladder Award nominations in this special message. She shares the importance of the award, now in its third year, as well as eligibility requirements and judging criteria. Click here to submit nominations or learn more about the 2022 Ladder Award and to submit a nomination by Monday, May 30, 2022. Mon, 11 Apr 2022 09:12:57 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2022/ATE_April-Ed-Note_PODCAST_04112022.mp3 5:00 www.randrmagonline.com:150 PSA by Canam Systems provides integrated restoration management software designed to help restoration companies increase efficiency, accountability and, ultimately, profits. In this Ask the Expert episode, Sales Manager Ryan Pritchard shares practical steps restoration contractors can take to ensure the software they invest in delivers value, including integration and scaling solutions with the growth of their business. He also discusses a PSA rebrand introduced at the start of 2022. Mon, 11 Apr 2022 09:06:40 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2022/ATE_Ryan-Pritchard_PODCAST_04112022.mp3 31:00 www.randrmagonline.com:149 The American Policyholder Association is a nonprofit watchdog organization that promotes integrity, honesty and best practices in the property loss adjustment sector of the insurance industry. In this episode of Ask the Expert, Executive Director Doug Quinn talks about the APA’s work advocating for policyholder benefits and promoting solutions in insurance coverage, the insurance claim process, and the repair and rebuilding process for policyholders across the U.S. Fri, 08 Apr 2022 09:05:09 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2022/ATE_Doug-Quinn_PODCAST_04082022.mp3 58:00 www.randrmagonline.com:148 Barry Rice, a Certified Safety Professional with over 20 years of experience, is the Environmental, Health and Safety director for Signal Restoration Services’ family of companies that includes Signal, US Roofing and PuroClean. In this episode of Ask the Expert, Rice discusses the importance of safety, as well as best practices for employee health and safety, in this particularly high-risk field of restoration. Tue, 05 Apr 2022 16:52:17 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2022/ATE_Barry-Rice_PODCAST_04062022.mp3 26:00 www.randrmagonline.com:147 In this special episode, Diana Rodriguez-Zaba, president of ServiceMaster Restoration by Zaba serving Chicago and the surrounding suburbs, shares her story and insights. She is the winner of R&R’s seventh annual Women in Restoration Award and rose to the top of an impressive list of 46 nominees. All nominations were reviewed by a panel of judges based on journey and experience in the industry, job growth and future reach, industry and community involvement, and awards and certifications. Mon, 04 Apr 2022 09:08:57 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2022/ATE_Diana-Rodriguez-Zaba_PODCAST_04042022.mp3 38:00 www.randrmagonline.com:146 Brett Lawton is CEO of Lawton Construction & Restoration, located in Newcastle, Calif. The family-owned, second generation business has grown substantially since Lawton became CEO in 2006. In this interview, Lawton talks about scaling, growing as a leader and finding the company’s niche as a mid-sized service provider in a competitive, increasingly consolidated market. He also discusses offering general construction and restoration services, and the value of an executive team. Fri, 01 Apr 2022 09:02:50 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2022/ATE_Brett-Lawton_PODCAST_04012022.mp3 16:00 www.randrmagonline.com:145 Mili Washington, standards director with the IICRC, joins us to provide a 101 on industry standards. She discusses their importance, the value of ANSI accreditation, the rigorous and lengthy process of developing a new standard, the business case for embracing IICRC standards, and advice on implementing standards within your restoration or cleaning business. She shares a highlight reel of IICRC standards in the works. Wed, 30 Mar 2022 09:10:55 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2022/ATE_Mili-Washington_PODCAST_03302022.mp3 49:00 www.randrmagonline.com:144 Brandon Donatelli, chief revenue officer with HOMEE, has amassed a great deal of useful knowledge as a fellow restoration contractor, a technology vendor, an insurance side vendor and a firefighter. Before joining HOMEE this January, he worked with CoreLogic, Next Gear Solutions and Matterport. Adopting new technology happens to be a top challenge among restorers, so we invited Donatelli to provide insights on the state of technology in the restoration industry. He covers common tech pain points, how to address them, and key themes within the digital solutions realm, now and on the horizon.  Thu, 24 Mar 2022 16:30:10 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2022/ATE_Brandon-Donatelli_PODCAST_03282022.mp3 42:00 www.randrmagonline.com:143 What exactly is bioterrorism, and what does it have to do with cleaning and restoration? Bioterrorism expert Dr. George Buck, Jeff Jones of the Microbial Warrior Experience, Jim Thompson of Jim Thompson & Co., and Larry Cooper of Experience events join us for a panel discussion on the role of cleaning and restoration pros in bioterrorism response. They highlight the threats we face, potential approaches for responding and effective products for treatment. More than anything, they highlight the importance of training more forensic operators. This will be the focus of two keynote presentations at the 2022 Experience Conference & Exhibition, taking place April 6-8 in Cincinnati. Tue, 22 Mar 2022 10:44:36 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2022/ATE_Bioterrorism_PODCAST_03212022.mp3 56:00 www.randrmagonline.com:142 With CAT season coming soon, we invited Avelina Lamb, owner of PuroClean of Chandler, to discuss her franchise’s approach to growing CAT restoration services since its opening in 2018. She shares advice based on work in Louisiana following Hurricane Ida, as well as fire and smoke damage projects in Colorado following recent wildfires. Lamb covers proper preparation, adapting to the cultures of local customers, working with insurance adjusters, collaborating with fellow franchises and more. She also offers advice to women looking to advance in the restoration industry and talks about how running a restoration business compares to her experience running a surgery practice and real estate business. Thu, 17 Mar 2022 09:49:56 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2022/ATE_Avelina-Lamb_PODCAST_03172022.mp3 27:00 www.randrmagonline.com:141 The beginning of April 2022 is upon us, which means it is Women in Restoration Award winner reveal season. In conjunction with our seventh annual campaign celebrating leading women in this male-dominated industry, we asked all six of the past winners, from 2016 through 2021, to answer one question: To what do you attribute your success? (Check back in next week for an interview with the winner of the 2022 Women in Restoration Award!) Tue, 15 Mar 2022 10:32:56 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2022/ATE_Past-WIR-Winner-Success_PODCAST_03282022.mp3 11:00 www.randrmagonline.com:139 Kustom US, a privately held restoration and remediation company headquartered in Florida, has grown exponentially since 2000 by streamlining operations, acquiring new businesses and embracing a people-centered strategy. In this episode of Ask the Expert, Andrew Zavodney, chairman of the board and CEO, talks about Kustom’s investment in company culture, employee value proposition, corporate governance, M&A due diligence, transparency, accountability and scaling without private equity. He also discusses his role as vice president of the Restoration Industry Association and consolidation as a key industry trend. Thu, 10 Mar 2022 09:28:24 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2022/ATE_Andrew-Zavodney_PODCAST_03082022.mp3 26:00 www.randrmagonline.com:138 In honor of Women’s History Month and Women in Construction Week, we are re-airing our Real Stories in Restoration interview with Jennifer Todd, president of remediation company LMS General Contractors. She discusses her experience as a Black, woman contractor-owner in a white-, male-dominated field. She also highlights the importance of viewing the labor shortage and diversity as one conversation. Todd has been recognized as a 2020 Top Newsmaker by R&R’s sister publication Engineering News Record (ENR), a 2020 Outstanding Women in Construction finalist by Construction Business Owner Magazine, a 2021 ENR 20 Under 40 Construction Professional, and a 2021 ENR Southeast Top Young Professional. Tue, 08 Mar 2022 09:33:06 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2022/ATE-RS_Jennifer-Todd-Rerun_PODCAST-03102022.mp3 55:00 www.randrmagonline.com:137 On its surface, restoration doesn’t seem synonymous with “soft.” It is a hard industry that operates in physically and emotionally tough working environments. Restoring a property to pre-loss condition requires a particular set of hard (job-specific) skills and tools. But there is a soft side that R&R Editor Valerie King discusses in her latest editor’s note. She argues that it carries more weight than tools and technical training. Fri, 04 Mar 2022 09:15:35 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2022/ATE_March-Ed-Note_PODCAST_03042022.mp3 9:00 www.randrmagonline.com:136 Xactly byGTE finds and places talent with restoration companies across the U.S. and Canada – from startups to businesses earning more than $1 billion annually. Their team recruits for all roles, from field technicians to estimators to sales representatives to executives. In this episode of Ask the Expert, Gregg Taylor, managing member of Xactly byGTE, speaks to the unmet expectations of restoration candidates during the hiring process. Taylor shares best practices, helpful tools, top trends and more related to finding, recruiting and keeping top-notch team members. A few of the many concepts he covers include the power of passive candidates, the cost of a vacant position and the importance of first impressions. Tue, 01 Mar 2022 10:09:35 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2022/ATE_Gregg-Taylor_PODCAST_03012022.mp3 49:00 www.randrmagonline.com:135 The 2022 Experience Conference & Exhibition is taking place April 6-8 at the Duke Energy Convention Center in Cincinnati. In this episode of Ask the Expert, Larry Cooper, executive director of Experience Events, offers a sneak peek of the upcoming cleaning and restoration event. Highlights include a two-pronged keynote on bioterrorism and microbial warfare; four educational tracks on cleaning, restoration, marketing and business management, and other topics; hands-on demonstrations; full-day pre- and post-conference courses; plus tickets to a Cincinnati Reds baseball game. Thu, 24 Feb 2022 09:07:10 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2022/ATE_Larry-Cooper_PODCAST_02242022.mp3 35:00 www.randrmagonline.com:134 ATI Restoration, the largest family operated restoration firm in the U.S., acquired ProCare Solutions in November 2021. A month later ATI acquired Lang Restoration & Construction. Both acquisitions are part of ATI’s accelerated growth strategy launched in 2020, which also included acquisitions of Mark 1 Restoration, QFB Property Restoration and J&M Keystone. In this episode of Ask the Expert, ATI Restoration President Jeff Moore, ProCare Solutions Co-Founder Gus Timbers and Lang Restoration & Construction Founder Lawrence Nelson share first-hand accounts of the hot topic that is M&A. They revisit two unique acquisition stories and lessons learned through the lens of the buyer and the seller.  Tue, 22 Feb 2022 09:26:02 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2022/ATE_ATI_PODCAST_02222022.mp3 51:00 www.randrmagonline.com:133 Scott Harding is provincial manager of S.A.H Disaster Restoration Services, Vancouver Trauma Cleaning, and BC Trauma Cleaning Group, serving British Columbia. In this episode of Ask the Expert, Harding talks about the grind behind his company’s growth, including the long hours and wearing of many hats. He shares his journey from laborer to leader and his approach to keeping up with the times, from expanding service offerings to partnering with one of British Columbia’s largest healthcare providers to embracing innovative technology to investing in safety and training. Thu, 17 Feb 2022 09:09:03 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2022/RS-ATE_Scott-Harding_PODCAST_02172022.mp3 41:00 www.randrmagonline.com:132 Aramsco is hosting its NeXus 2022 conference and trade show March 28-29 at The Mirage in Las Vegas. In this episode of Ask the Expert, Richard Michaelson, marketing project manager at Aramsco, shares what attendees can expect including a first-time keynote address; three educational tracks on restoration, professional cleaning, and business and marketing; and an expo featuring more than 60 vendors, plus hands-on demonstrations. Use code NeXusR&R2022 when registering to receive a discount for the all-access pass!  Tue, 15 Feb 2022 09:20:44 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2022/ATE_Richard-Michaelson_PODCAST.mp3 14:00 www.randrmagonline.com:131 Julie and Tony Roberts’ SERVPRO franchise in Henderson, Ky., is directly involved with CAT restoration work following the devastating tornadoes that touched down in December 2021, including one of the largest projects in the town of Mayfield, Ky. In this episode of Ask the Expert, Julie and Tony discuss the devastation witnessed, restoration efforts including a large church, challenges overcome, the benefits of a dedicated storm response unit, lessons learned over numerous CAT projects and the work yet to be done.  Thu, 10 Feb 2022 09:05:46 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2022/ATE_Julie-and-Tony-Roberts_PODCAST_02102022.mp3 29:00 www.randrmagonline.com:130 As countless restoration companies struggle to find and keep employees, Caleb Brunz, head coach and president of Paul Davis of Greater Minneapolis & St. Paul, has more people wanting to work for his franchise than he has openings. He has also launched a non-profit, Pathways Trades Academy, to feed a healthier pipeline of talent into restoration and other trades. This Ask the Expert episode dives into how his company invests in its people and embraces them as its competitive advantage, from compensation to company culture to development to DEI. It also explores the work Brunz is doing to attract more people into the industry overall. Tue, 08 Feb 2022 10:05:26 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2022/ATE_Caleb-Brunz_PODCAST_02082022.mp3 45:00 www.randrmagonline.com:129 What do people, in general, want from employers? How are other industries treating employees and candidates? Answering these questions offers up ideas, lessons and competitive intel from beyond the world of restoration. After all, restoration businesses aren’t just competing against each other for talent. In her latest editor’s note, R&R Editor Valerie King talks about embracing external inputs in a tight labor market. Fri, 04 Feb 2022 09:04:34 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2022/ATE_February-Ed-Note_PODCAST_02042022.mp3 5:00 www.randrmagonline.com:128 Jesse Mount is co-owner of Asbestos Abatement, Inc., located in Lakewood, Colorado. In this episode of Ask the Expert, Mount shares his transition from project manager to co-owner, working hand-in-hand with restoration contractors to remove asbestos, considerations for business looking to add asbestos removal to their services and more. Thu, 03 Feb 2022 09:03:27 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2022/ATE_Jesse-Mount_PODCAST_02032022.mp3 16:00 www.randrmagonline.com:127 Claims estimating and the software used to facilitate it are critical elements of property restoration. With Verisk Elevate around the corner, we invited Mike Fulton, president of Verisk Property Estimating Solutions, to talk trends and innovations in estimating, ongoing areas of interest among contractors like Xactimate pricing, the impact of external forces like inflation on property claims, educational highlights for Elevate 2022, and the details of an Xactware rebrand.   Tue, 01 Feb 2022 10:35:58 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2022/ATE_Mike-Fulton_PODCAST_02012022.mp3 41:00 www.randrmagonline.com:126 Laura Nelson is vice president of marketing at Signpost, a company that helps local businesses attract, connect with and grow their customer base. At The 2021 Experience Convention & Trade Show, Nelson led a session on attracting, selling to and delighting homeowners from start to finish. Here, she discusses the most critical points of homeowner interactions with restoration businesses. Nelson covers how contractors can stand out on Google, optimize online prospects and customers, convert more browsers to buyers, and drive more referrals through an elevated customer experience. Thu, 27 Jan 2022 09:03:20 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2022/ATE_Laura-Nelson_PODCAST_01272022.mp3 33:00 www.randrmagonline.com:125 Laura Spaulding, founder and CEO of Spaulding Decon, is a former law enforcement officer who has evolved her business from a solo operation to a nationwide franchise that specializes in biohazard disinfection and decontamination. Spaulding Decon topped the Entrepreneur Franchise 500 crime-scene cleaning category in 2022. In this episode of Real Stories in Restoration, Spaulding shares her journey from humble beginnings as a woman-led startup. Today, Spaulding Decon is scaling rapidly with 20 to 30 new franchises a year, has added real estate acquisitions to its business model, and has millions of followers on social media. Tue, 25 Jan 2022 09:26:19 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2022/ATE-RS_Laura-Spaulding_PODCAST_01252022.mp3 23:00 www.randrmagonline.com:124 The Indoor Air Quality Association (IAQA) is hosting its 2022 Annual Meeting & Expo February 22-25 in Tucson, Arizona. In this episode of Ask the Expert, IAQA President Jay Stake discusses the educational program of more than 40 sessions on topics including infectious diseases, mold remediation, regulations and standards, and more. The annual event brings together contractors, consultants and other professionals across the entire spectrum of the indoor air quality industry. Stake also shares what the IAQA has planned for 2022 and highlights key IAQ industry themes. Use code IAQARR when registering for the IAQA Annual Meeting & Expo to receive a $100 discount! Thu, 20 Jan 2022 09:03:32 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2022/ATE_Jay-Stake_PODCAST_01202022.mp3 29:00 www.randrmagonline.com:123 What does the Restoration Industry Association have planned for the new year? We invited CEO Kristy Cohen, President Mark Springer, President-Elect Katie Smith and Restoration Advocate Ed Cross to share the many fresh RIA initiatives in the works. They discuss the launch of regional focus groups, a new Environmental Risk Specialist certification, a second-edition TPA scorecard, a new membership due structure, developing career pathways with the IICRC, expanding the AGA into Canada, new position papers, a preview of the RIA 2022 International Restoration Convention & Industry Expo in April, key industry trends, and much more. Tue, 18 Jan 2022 09:02:40 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2022/ATE_RIA_PODCAST_01182022.mp3 30:00 www.randrmagonline.com:122 Dr. Gene Cole shares stories that stick with him regarding the health and safety of restoration contractors and their customers. He also offers COVID-19 cleaning and disinfection tips in the face of the Omicron variant. Dr. Cole has more than 35 years of applied research experience, with emphasis on identification and reduction of pollutant reservoirs and sources, bioaerosols, residential and workplace exposure assessment and control, product evaluation, cleaning and restoration, mold and sewage remediation, and biocides.  Tue, 11 Jan 2022 11:03:10 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2022/ATE_Gene-Cole_PODCAST_01132022.mp3 1:03:00 www.randrmagonline.com:121 Gokul Padmanabhan, CEO of Restoration Brokers of America, predicts the tidal wave of restoration mergers and acquisitions will continue for the next four to five years as more Baby Boomers look to retire and sell their businesses. However, he sees a big opportunity gap that not enough restoration business owners are seizing on in an environment of meaningful buyer interest. Here, Padmanabhan offers projections, reflections and practical advice regarding restoration business transactions. Mon, 10 Jan 2022 15:15:37 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2022/ATE_Gokul-Padmanabhan_PODCAST_01112022.mp3 29:00 www.randrmagonline.com:120 “How Can You Tell if Your Mold Remediation Is Good Enough for Sensitized Occupants?” That is the title of an article Michael Pinto, CEO of Wonder Makers Environmental, recently authored for R&R. Here, Pinto dives deeper into the topic, discussing mold sensitivity, mycotoxins, demand for mold remediation contractors who can properly serve mold-sensitive customers and what makes these projects unique. Pinto also highlights mold remediation trends and COVID-19 disinfection.  Wed, 05 Jan 2022 15:10:10 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2022/ATE_Michael-Pinto_PODCAST_01062022.mp3 48:00 www.randrmagonline.com:119 What’s new and notable with the IICRC as we embark on a new year? We invited Michael Dakduk, CEO of the organization, to share key IICRC accomplishments, goals, challenges and more in this Ask the Expert episode. He explains the IICRC’s four key areas of focus in serving restoration and cleaning professionals. Two of them – advocacy and research – are new. He also highlights RIA collaboration, and trends in technology, talent and regulations within the restoration industry. Mon, 03 Jan 2022 15:23:51 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2022/ATE_Michael-Dakduk_PODCAST_01042022.mp3 48:00 www.randrmagonline.com:118 We asked restoration industry professionals to answer one question as we embark on a new year: What is your top goal for 2022? Listen to this episode to hear nine industry peers share their focus areas for the next 12 months, from educating the industry, to philanthropy, to attracting top talent, to elevating the customer experience, to embracing technology for increased efficiency.  Tue, 21 Dec 2021 14:27:19 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2021/ATE_2022-Goals_PODCAST_12282021.mp3 7:00 www.randrmagonline.com:117 We asked restoration industry professionals to answer one question as we close out the year: What is your biggest takeaway from 2021? Listen to hear 10 industry peers reflect on what will stick with them most from the past 12 months, from pandemic-induced pivoting, to professional development, to business growth, to family, to personal health and wellness.   Tue, 21 Dec 2021 14:21:02 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2021/ATE_2021-Takeaways_PODCAST_12212021.mp3 10:00 www.randrmagonline.com:116 R&R Editor Valerie King shares four first impressions of the restoration industry that stand out six months into her role. She points out that joining a new industry is humbling, and discusses the potential of fresh perspective to breathe new life into established entities when harnessed properly. She challenges restoration professionals to embrace an outside-in lens, even if they are seasoned veterans. Tue, 21 Dec 2021 09:41:11 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2021/ATE_January-Ed-Note_PODCAST_01052022.mp3 8:00 www.randrmagonline.com:115 The “M” in NORMI no longer stands for mold. It now represents a broader view of the indoor environment, which is the theme of this Ask the Expert interview with NORMI CEO Doug Hoffman. He discusses contaminants, beyond mold, that restorers and remediators should be knowledgeable about. He also outlines the regulatory landscape for mold remediation licensure in the U.S., separating remediation from assessment, and top indoor air quality trends and tools for 2022. Additionally, Hoffman speaks to notable NORMI developments including FEMA partnership, new and free course offerings, strategic industry alliances, and an on-the-ground disaster resource called Norma. Thu, 16 Dec 2021 09:54:32 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2021/ATE_Doug-Hoffman_PODCAST_12162021.mp3 44:00 www.randrmagonline.com:114 Staffing is a struggle for many restoration companies. In fact, finding skilled workers, increasing wages and retaining labor are the top three challenges they face, according to R&R’s 2021 State of the Industry report. In this Ask the Expert episode, Leighton Healey, CEO of KnowHow, details the recently launched Restoration Workforce Survey, open through early 2022. Its aim is to shed light how the industry can attract and retain qualified workers. To take the survey, visit restorationsurvey.net.   Tue, 14 Dec 2021 10:03:19 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2021/ATE_Leighton-Healey_PODCAST_12142021.mp3 34:00 www.randrmagonline.com:113 In this Ask the Expert episode, Gerry Edtl and Jordan Donald, the father-daughter team behind Gerry Edtl Consulting, join us for an interview on sales and marketing. Together, they help restorers grow their businesses and generate referrals without lead fees, third-party administrators (TPAs) or programs. Here they discuss building reciprocal relationships with insurance agents and taking business development to new heights with direct referrals.  Thu, 09 Dec 2021 10:20:40 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2021/ATE_Jordan-and-Gerry-Edtl_PODCAST_12092021.mp3 51:00 www.randrmagonline.com:112 In this Real Stories in Restoration episode, Nasutsa Mabwa, owner and president of ServiceMaster Restoration By Simons, shares her unique voyage from social work to restoration, being selective with service offerings, and keeping her business small and agile to stay closely connected to customers. Mabwa also discusses avoiding burnout, working with fellow franchisees and providing COVID-19 disinfection services since early 2020.   Mon, 06 Dec 2021 16:56:19 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2021/ATE-RS_Nasutsa-Mabwa_PODCAST_12072021.mp3 38:00 www.randrmagonline.com:111 Bart Meador is vice president of operations, residential storm, with restoration franchise PuroClean. His division specializes in mobilizing teams following CAT events. Here, Meador shares the experience of approximately 50 PuroClean franchises responding to Hurricane Ida devastation in the southern and northeast U.S. He highlights the importance of preparation, communication, collaboration, compassion and patience.  Wed, 01 Dec 2021 14:46:33 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2021/ATE_Bart-Meador_PODCAST_12022021.mp3 23:00 www.randrmagonline.com:110 R&R Editor Valerie King announces a new Q&A series sharing the stories of the industry’s most driven, engaged and innovative technicians. We are eager to consistently shed light on their ideas, pain points, motivators, paths to restoration and more. In doing so, we hope to help shrink the gap between C-suite and frontline. We hope to help give these unsung heroes a real seat at the proverbial table and a stronger voice in the future of the industry.  Mon, 29 Nov 2021 15:08:23 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2021/ATE_December-Ed-Note_PODCAST_11302021.mp3 5:00 www.randrmagonline.com:108 Leslie Anderson is senior vice president of training and launch with Paul Davis Restoration. She was recently elected to the 2022 IICRC board of directors. In this episode of Real Stories in Restoration, Anderson shares insights on delivering valuable training experiences to hundreds of restoration franchises. She also discusses her goals as an IICRC board member, her experience as a woman in a male-dominated industry, the importance of mentorship in her life and the power of positive affirmations.  Fri, 19 Nov 2021 10:57:39 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2021/ATE-RS_Leslie-Anderson_PODCAST_111232021.mp3 17:00 www.randrmagonline.com:107 In 2016, Benjamin Surdi, founder and CEO of PureDry Restoration, purchased a business that was in major debt and all-around bad shape. Since then, the company has quadrupled in size and revenue, and it is a recognized market leader in Washington State. In this episode of Real Stories in Restoration, Surdi shares hardships, triumphs and secrets to his success. A few of the themes covered include: Creating raving fans out of customers, cultivating a culture of employee excellence, attracting talent in a tight labor market, financial literacy as fundamental, systematizing business operations, branding that stands out and emotionally intelligent leadership. Tue, 16 Nov 2021 16:53:59 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2021/ATE-RS_Benjamin-Surdi_PODCAST_11182021.mp3 1:04:00 www.randrmagonline.com:106 Nia Sherrema Pearson is founder of Marketing 4 Real Results, a marketing agency that serves restoration businesses across the country. In this episode of Ask the Expert, Sherrema Pearson shares out-of-the-box digital and traditional marketing techniques. Examples include text communication, community involvement, and relationships with plumbers and property managers. She covers basics like a Google presence and ADA compliance, as well as how to stand out, highlighting that any marketing strategy should start with the unique goals of the business. Mon, 15 Nov 2021 10:11:06 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2021/ATE_Nia-Sherrema-Pearson_PODCAST_11162021.mp3 29:00 www.randrmagonline.com:105 PuroClean 2021 Franchise of the Year owners Ivan and Karina Oliver share the impressive growth their franchise, PuroClean of San Antonio Northwest, has experienced since its start in 2017. Their key to success: Focus on the customer first and everything else follows. In this interview they discuss the accomplishments and challenges behind their recognition as a top franchise. They share what it’s like working as a husband-wife team, embracing technology, conquering fears and scaling their business.  Wed, 10 Nov 2021 10:40:39 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2021/ATE-RS_Ivan-and-Karina-Oliver_PODCAST_11112021.mp3 35:00 www.randrmagonline.com:104 Gordy Powell is a steward for education, ethics and advancement in bio-recovery, crime, trauma and death-scene cleaning. In this Ask the Expert episode, Powell discusses the Georgia Bio Recovery Association he co-founded in 2020; co-authoring Georgia House Bill 417 which regulates the crime, trauma and death-scene cleaning industry; and Invoicing for Trauma, a new course he is offering in 2022. Powell is co-owner and senior partner of Georgia Clean and Associates, and president of the Georgia Bio Recovery Association. Tue, 09 Nov 2021 11:17:50 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2021/ATE_Gordy-Powell_PODCAST_11092021.mp3 32:00 www.randrmagonline.com:103 JP Korpi, a public adjuster and founder of K-Factor Advocates, offers perspective on how restoration contractors and adjusters can work together in the interest of policyholders. Korpi discusses the role of a public adjuster versus a claims adjuster or an independent adjuster, how restorers can ensure they get paid in full and more. Wed, 03 Nov 2021 11:10:27 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2021/ATE_JP-Korpi_PODCAST_11042021.mp3 23:00 www.randrmagonline.com:102 Insights on infectious disease and cross-contamination control for restoration and remediation contractors – from how to gain more business in this space, to tips on disinfection and decontamination services, to mitigating exposure risks. Marlene Linders, executive director of The Linders Health Institute, and president and CEO of Philders Group International, joins us to share best practices.  Tue, 02 Nov 2021 09:42:24 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2021/ATE_Marlene-Linders_PODCAST_11022021.mp3 31:00 www.randrmagonline.com:101 R&R Editor Valerie King announces the call for 2022 Women in Restoration Award nominations in this special message. She shares the importance of the award, now in its seventh year, as well as eligibility requirements and judging criteria. Watch through the end for an all-new award R&R is introducing to the restoration industry!  Thu, 28 Oct 2021 12:51:37 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2021/ATE_Women-in-Restoration-Nominations_11012021.mp3 6:00 www.randrmagonline.com:100 John Downey, executive director of the Cleaning Industry Research Institute (CIRI), previews Healthy Buildings America 2021. The conference, taking place in Honolulu, was postponed to January 18-20, 2022 due to COVID-19-related restrictions in Hawaii. This time around, Downey provides even more examples of learning opportunities for restoration industry attendees. He also explains the theme of the conference, “Bridging the Gap Between Research and Practice – In the Age of COVID-19 and Beyond.” Thu, 28 Oct 2021 11:00:18 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2021/ATE_John-Downey_PODCAST_10282021.mp3 32:00 www.randrmagonline.com:99 As contractors move from pen and paper to digital documentation of everything from jobsite photos and 3D scans, to project estimates, to invoices and P&L, they’re left wondering what happens to the data they share on third-party platforms. In this episode, Kelly Ruane Melchiondo, attorney and partner with the Bilzin Sumberg Construction Law Group, answers commonly asked questions on the intersection of law, construction and data privacy + security. Tue, 26 Oct 2021 11:30:49 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2021/ATE_Kelly-Ruane-Melchiondo_PODCAST_10262021.mp3 45:00 www.randrmagonline.com:98 This special-edition episode features a prestigious panel of Ladder Award finalists from 2021 and 2020. They share innovative ways they are helping advance the property restoration industry, as well as their vision for its future. Hot topics covered include attracting and retaining talent, employee training, growing a business, marketing, adopting new technology, imposter syndrome, and leading from any chair. Tue, 19 Oct 2021 12:26:24 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2021/ATE_Future-Leaders_PODCAST_10192021.mp3 56:00 www.randrmagonline.com:97 Speaker: Kris Rzesnoski, CR, WLS, FLS, CLS, RTPEVice President, Encircle In this podcast, Valerie King delves into restorative drying with Encircle Vice President Kris Rzesnoski. Encircle recently unveiled a major feature update to their app, called Hydro, developed to support restorers on even the toughest of water jobs. Listen in as Kris outlines the biggest challenges happening in the field and how Hydro changes the game. Sponsored by: Encircle Thu, 14 Oct 2021 11:01:04 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2021/RR-Encircle-podcast_v1.mp3 15:00 www.randrmagonline.com:96 Media blasting expert Wayne Lawrence, managing partner at ESCA Great Lakes, shares key things restoration contractors should know as they invest in media blasting equipment. He covers what media blasting is, common applications in property restoration, the range of tools available, notable case studies, product advancements, the importance of equipment training, buying versus renting, equipment cost, and much more.  Thu, 14 Oct 2021 10:36:13 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2021/ATE_Wayne-Lawrence_PODCAST_10142021.mp3 35:00 www.randrmagonline.com:95 After years of putting out fires and pointing the finger at employees, Eric Sprague and Larry Wilberton learned to point the finger at themselves. In this episode, Sprague shares how he and Wilberton transformed their property restoration and cleaning company into one with a culture of high engagement, performance and profit by rethinking their roles as leaders. Today they help other blue-collar companies do the same through Morning Tech Meeting and Blue Collar Consulting.  Tue, 12 Oct 2021 10:36:14 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2021/ATE_Eric-Sprague_PODCAST_10122021.mp3 1:11:00 www.randrmagonline.com:94 Jim Kowalski is owner and vice president of Kowalski Construction Inc. He is also president of the Restoration Affiliates board. In this interview, Kowalski shares secrets to success and lessons learned in purposefully growing his third-generation, family-run property restoration and repair company in Arizona, which was founded in 1967. He also explains what exactly Restoration Affiliates – a national network of cleaning and restoration firms – is. Wed, 06 Oct 2021 10:35:59 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2021/ATE-RS_Jim-Kowalski_PODCAST_10062021.mp3 57:00 www.randrmagonline.com:93 Why is strategic planning important? Who should be involved? When should it happen? How do you ensure it fuels action? Where do you begin? Is it worthwhile in a world of heightened uncertainty? Jeff Jones, director of sales and marketing with Violand Management Associates, offers a crash course in annual business planning, as well as longer- and shorter-term strategic planning.  Tue, 28 Sep 2021 15:59:46 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2021/ATE_Jeff-Jones-Violand_PODCAST-09292021.mp3 27:00 www.randrmagonline.com:92 Jennifer Todd, president of remediation company LMS General Contractors and acclaimed leader in construction, was the youngest Black woman to acquire a Class A California general engineering license. She joins us to discuss her experience as a Black, woman contractor-owner in a white-, male-dominated field. Todd highlights the importance of looking at the labor shortage and diversity as one conversation instead of two separate topics. She also shares ways she is attracting talent from minority groups and helping them thrive. Tue, 21 Sep 2021 09:54:18 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2021/ATE-RS_Jennifer-Todd_PODCAST-09212021.mp3 55:00 www.randrmagonline.com:91 CoreLogic acquired Next Gear Solutions on Sept. 15, 2021. In this episode, Garret Gray, founder and CEO of Next Gear Solutions, discusses what this means for the restoration industry now and into the future. He covers the impetus and vision for the acquisition, its impact on existing customers and restoration contractors overall, how and how long the integration of the two organizations will play out internally and externally, as well as advances to workflow management solutions, claims estimating solutions, and the pricing landscape.  Fri, 17 Sep 2021 09:47:06 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2021/ATE_Garret-Gray_PODCAST_09172021.mp3 42:00 www.randrmagonline.com:90 In this first-ever Real Stories in Restoration episode, disaster restoration expert and author Sean Scott joins us to share insights from his more than 43 years in restoration and construction, takeaways from three of his publications, fire and smoke damage restoration tips, and more. Listen through the end for exciting news on what’s ahead for him and R&R. Tue, 14 Sep 2021 15:45:56 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2021/ATE-RS_Sean-Scott_PODCAST_09152021.mp3 45:00 www.randrmagonline.com:89 PuroClean recently offered its inaugural Microbial Warriors training program, which proved a huge success with new and seasoned franchises. Here, Jeff Jones, master trainer of the Artemis Biorisk Training Academy’s Microbial Warriors Experience, and Darren Hudema, director of training and technical services with PuroClean, dive deep into what made the course so impactful. They cover everything from what biohazards and infectious agents are, to forensic restoration training tips, to the state of forensic restoration.  Tue, 31 Aug 2021 14:33:53 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2021/ATE_Jeff-Jones-and-Daren-Hudema_PODCAST_09012021.mp3 1:13:00 www.randrmagonline.com:88 Dr. Anirban Basu, chief economist with Associated Builders and Contractors, sheds light on key factors contributing to the top challenges of restoration and remediation companies: finding skilled workers, increasing wages and retaining labor. He gets to the real what and why behind the labor shortage, “great resignation” and “great retirement.” He points to what prospective employees want from restoration and remediation employers, thus how these companies might address their labor challenges. He also covers contractor confidence, the latest construction backlog indicator, and top trends impacting restoration and remediation contractors. Wed, 25 Aug 2021 12:33:58 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2021/rr-ATE_Anirban-Basu_PODCAST_08242021.mp3 23:00 www.randrmagonline.com:87 In this special episode, Andrea Stenberg, emergency services production cleaning manager with Paul Davis Restoration of Portland & Vancouver, Washington joins us to share her story and insights. She is the winner of R&R’s 202 Ladder Award, an annual award honoring outstanding young restoration professionals under 35 years of age.  Tue, 24 Aug 2021 09:22:22 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2021/rr-ATE_Andrea-Stenberg_PODCAST_09102021.mp3 26:00 www.randrmagonline.com:86 John Downey, executive director of the Cleaning Industry Research Institute (CIRI), joins us to talk Healthy Buildings America 2021. The theme of this year’s conference, scheduled for Jan. 18-20, 2022, is “Bridging the Gap Between Research and Practice – In the Age of COVID-19 and Beyond.” Downey provides an overview of the conference’s history, purpose and 2021 learning opportunity highlights for restoration professionals. Fri, 13 Aug 2021 15:02:19 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2021/ATE_John-Downey_PODCAST_08212021.mp3 30:00 www.randrmagonline.com:85 As the new voice of R&R, Valerie King will continue the tradition of providing unparalleled service to readers and viewers while keeping close to our main objective of delivering the best and latest technical, business and industry information for the restoration and remediation community. Listen to Valerie introduce herself! Wed, 28 Jul 2021 12:34:29 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2021/ATE_New-Editor-Intro_PODCAST_07282021.mp3 8:00 www.randrmagonline.com:84 The Restoration Industry Association's Advocacy and Government Affairs Committee continues pushing forward with efforts to level the playing field between restoration contractors and the insurance industry as a whole. In mid-May, the AGA officially released its first restoration pricing position statement: Deviation from Standardized Price Lists. Thu, 06 May 2021 11:29:33 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2021/RR_Ask_the_Expert_-_Podcast.mp3 33:00 www.randrmagonline.com:83 Identify your ideal client, and make it happen! Tue, 27 Apr 2021 12:25:22 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2021/RR_Ask_the_Expert_Bauer_PM.mp3 28:00 www.randrmagonline.com:82 Organizers have some great safety protocols in place to help every attendee and exhibitor feel safe and comfortable at the show. Watch this quick video to find out all the great things The Experience has in place! Tue, 27 Apr 2021 12:25:21 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2021/RR_Ask_the_Expert_Cooper_PM_Fixed.mp3 20:00 www.randrmagonline.com:80 Phil Rosebrook, Jr., CR, discusses some of the biggest trending topics in today’s restoration industry including labor shortages, the pandemic, M&A, and more! Tue, 27 Apr 2021 12:25:16 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2021/RR_Ask_the_Expert_-V1.mp3 22:00 www.randrmagonline.com:81 FIRST ONSITE U.S. CEO and Founder Stacy Mazur discusses this major partnership, the mergers and acquisition trend in the industry, and future plans for this company as they build quickly toward being a billion dollar brand serving North America. Tue, 27 Apr 2021 12:25:16 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2021/RR_ATE_FIrst_OnSite_PM.mp3 11:00 www.randrmagonline.com:78 R&R Editor-in-Chief Michelle Blevins spent some time catching up with The Restoration Lawyer, Ed Cross. These days, he has another official title, The Restoration Advocate, after being hired by the Restoration Industry Association's Advocacy and Government Affairs Committee to advocate for a more equal and level playing field for restoration contractors.  Wed, 16 Dec 2020 15:09:25 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2020/RR-Ask-the-Expert-Ed-Cross.mp3 30:00 www.randrmagonline.com:77 Check out this Ask the Expert interview with IICRC President/CEO Michael Dakduk and Board of Directors Chair Kevin Pearson to find out how the IICRC is helping restoration and cleaning companies amid the COVID-19 pandemic, the latest on standards and certifications, and some exciting things on deck for 2021! Tue, 08 Dec 2020 09:15:04 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2020/RR-Ask-the-Expert-John-Downey-1.mp3 31:00 www.randrmagonline.com:76 Let’s bust some myths on hiring veterans, and instead instill some truths! You can be confident the veteran on your team will arrive to the customer on time, fit, polite, and respectful. They are reliable, loyal, trustworthy, agile and adaptive. They typically have very high standards and a remarkable work ethic with a mindset to always accomplish the mission and never accept defeat. Mon, 23 Nov 2020 10:43:47 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2020/Ask-The-Expert-Podcast-2.mp3 18:00 www.randrmagonline.com:75 Is your cleaning and restoration company prepared to serve your customers and community during the second wave of COVID-19? A number of media outlets are reporting Europe is in the midst of its second wave, and the U.S. may not be far behind with the number of cases rising daily across the country. Although many companies have seen a decrease in calls for cleaning and disinfection services, that will likely change as we progress toward a second wave … Thu, 12 Nov 2020 14:59:30 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2020/RR-Ask-the-Expert-John-Downey.mp3 25:00 www.randrmagonline.com:74 In this Ask the Expert podcast, recorded in late October of 2020, Michelle is joined by ServiceMaster franchise owner Nasutsa Mabwa. She discusses the importance of proper ventilation during COVID-19 cleaning and disinfection services, and how her company has been able to help a variety of customers during the pandemic. Stick around for the full video to hear more about Nasutsa's journey into the restoration industry! Thu, 05 Nov 2020 10:49:54 -0500 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2020/Ask-the-Expert---Nasutsa-Mabwa-ATE-podcast.mp3 13:00 www.randrmagonline.com:73 Tips on staying on top of Xactimate updates and price list changes, and  insights on what contractors should be doing on a regular bases to be sure their estimates are as complete and thorough as possible. Thu, 13 Aug 2020 12:56:57 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2020/RR-Ask-the-Expert-Harrison-AUDIO-ONLY.mp3 23:00 www.randrmagonline.com:72 IAQ-expert Michael Pinto answers four key questions related to cleaning protocols during the coronavirus outbreak. Tue, 30 Jun 2020 12:46:56 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2020/RR-Ask-the-Expert-Michael-Pinto-Coronavirus-2.mp3 30:00 www.randrmagonline.com:71 Tim Hull, Director of Operations and a Business Development Advisor at Violand Management Associates, answers four questions related directly to business management and leadership during these massive, sudden changes in business. Tue, 30 Jun 2020 10:00:45 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2020/RR-Ask-the-Expert-Tim-Hull-Coronavirus-PM.mp3 10:30 www.randrmagonline.com:70 Michael Pinto walks through tried and true soft contents cleaning processes from start to finish - including the packout, safety, avoiding cross-contamination, innovations in soft contents cleaning, and more. Tue, 30 Jun 2020 09:59:27 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2020/RR-Ask-the-Expert-Michael-Pinto-Coronavirus-PM.mp3 12:00 www.randrmagonline.com:69 Just like in catastrophic loss situations, like hurricanes, it is critical to have a well-coordinated and planned response. Tue, 30 Jun 2020 09:57:47 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2020/RR-Ask-the-Expert-Lisa-Lavender-COO---Berks-Fire-Water-Restorations-The-Restoration-Technical-Institute---PM.mp3 11:00 www.randrmagonline.com:68 Protecting your team, your customers, and preparing for what's to come. Tue, 30 Jun 2020 09:56:41 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2020/RR-Ask-the-Expert-Kelly-Kambs-Coronavirus-PM.mp3 9:30 www.randrmagonline.com:67 With branches across 20 major cities and about 1,200 employees, American Technologies Inc. is the largest family-owned and operated restoration company in the U.S. Tue, 30 Jun 2020 09:55:29 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2020/RR-Ask-the-Expert-Hernandez-Benes-Coronavirus-PM.mp3 8:00 www.randrmagonline.com:66 Dave Dybdahl of ARMR Network discusses liability insurance policies and what restoration contractors should be aware of when doing structural cleaning during the coronavirus pandemic. Tue, 30 Jun 2020 09:54:29 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2020/RR-Ask-the-Expert-Dybdahl-Coronavirus-PM.mp3 12:00 www.randrmagonline.com:65 Dr. Gene Cole speaks about the history of pandemics, what we can learn from them as far as responding to the COVID-19 pandemic and subsequent cleaning efforts, safety for cleaning crews, and SO MUCH MORE! Tue, 30 Jun 2020 09:52:53 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2020/RR-Ask-the-Expert-Dr-Gene-Cole-Coronavirus-PM.mp3 38:00 www.randrmagonline.com:64 Innovative ways to handle contents cleaning during the coronavirus pandemic to ensure thoroughness while preventing cross-contamination. Tue, 30 Jun 2020 09:49:58 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/2020/RR-Ask-the-Expert-Annissa-Coy-Coronavirus-PM.mp3 13:00 www.randrmagonline.com:63 Good Monday morning to you, A friend of mine recently approached me after reading a booklet I wrote a few years ago titled Overcoming Stage 2 Stall. The booklet addresses symptoms and remedies for four of the leading causes of this condition. In this Monday Morning Notes series, I respond to his request by expanding on remedies for one of the causes I call Checking Out. If you’d like a copy of the booklet, you can download it for free at Violand.com/stage-2-stall. Enjoy! Chuck Mon, 11 Sep 2017 11:19:36 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/MMN-9-11-17.mp3 5:00 www.randrmagonline.com:62 If we open our minds wide enough we can find inspiration in just about anything and anyone. The challenge can be to avoid becoming uninspired when life doesn’t go the way we want it to. In today’s Note, I offer a few suggestions on how to find inspiration while avoiding the pitfalls that can test our resolve.  Mon, 28 Aug 2017 08:15:58 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/MMN-8-28-17.mp3 4:00 www.randrmagonline.com:61 It’s never fun doing an autopsy of a failed business. It’s even more unpleasant when it involves a family business. Liquidating the assets and turning the lock on the door that one last time is gut-wrenching. While today’s Note relates to a family business, the message is the same for non-family businesses. Included are a few suggestions on how to avoid this unpleasant situation. Enjoy! Chuck Mon, 14 Aug 2017 09:29:50 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/MMN-8-14-17.mp3 4:00 www.randrmagonline.com:59 Dave Dybdahl, president of ARMR Network, presents on “Practical Risk Management for Cleaning and Restoration Contractors” at ICS Presents Connections to the Cleaning and Restoration Industry. Thu, 13 Sep 2012 13:31:27 -0400 https://dts.podtrac.com/redirect.mp3/www.randrmagonline.com/ext/resources/Podcast/Dybdahl-Final.mp3 42:00