The Agreement Comes First: Building a Defensible T&M Invoice, Part 1
Why documentation, agreements, and disciplined processes are the foundation of time and material billing
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Greg Dillon
Greg Dillon is the Founder of TM+, a cloud-based Time & Material platform, and TM Institute, both built to bring stronger structure, transparency, and defensibility to the T&M process. With 40 years of experience across restoration, claims, consulting, and executive leadership, Greg is recognized as a T&M subject matter expert and an industry advocate for fairness, accountability, and properly supported results. He is also the founder of T&M Pro, which became the most widely adopted T&M platform in North America before being acquired in 2019. Today, Greg continues to help move the industry forward by challenging outdated approaches, strengthening documentation practices, and helping contractors, consultants, carriers, and reviewers better understand what makes a T&M invoice clear, consistent, and defensible. Greg also serves as an Expert for Restoration Crosscheck, where his experience supports the industry’s continued need for clarity, consistency, and defensible outcomes. Website: www.timematerialplus.com
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