Articles by Greg Dillon

The Future of T&M Billing: AI, Transparency, and Accountability, Part 2

How AI, clear agreements, and transparent review processes can strengthen restorers T&M billing

August 10, 2026

Part 2 of this series explores how AI, transparency, and accountable review processes are shaping the future of time and material billing in the restoration industry.

The Agreement Comes First: Building a Defensible T&M Invoice, Part 1

Why documentation, agreements, and disciplined processes are the foundation of time and material billing

Greg Dillon

July 28, 2026

No Comments

In part one of this two-part series, you’ll learn why signed agreements, thorough documentation, and consistent processes are the foundation of defensible time and material billing.

Why Fatigue May Be the Most Overlooked Safety Hazard in Restoration

Diagnosing Multi-Level Construction-Defect Water Losses

red paper airplane on a growth trajectory

Growth vs. Grit: Why Scaling Smart Always Beats Scaling Fast in Restoration

Events

September 9, 2026

The Experience Convention and Trade Show

The Experience Convention & Trade Show logo The Experience Convention and Trade Show unites the cleaning, restoration, inspection, indoor air quality, and HVAC industries through hands-on education, live demonstrations, and high-impact networking. Attendees gain practical skills, business insight, and connections that elevate industry standards and drive growth.

View All Submit An Event

Poll

Staff Training Frequency

Products

2026 National Renovation and Insurance Repair Estimator

Current prices in dollars and cents and detailed descriptions for hard-to-find items needed on most insurance, repair, remodeling, and renovation jobs. All price items include labor, material, and equipment breakouts, plus special charts that tell you exactly how these costs are calculated. Includes many reinstall/salvage cost estimates, hundreds of sample product images and unique architectural items.ISBN 978-1-57218-405-3

See More Products

Submit Your New Product/Technology to R&R!

Would you like to promote a new restoration, remediation or cleaning product/technology with Restoration & Remediation? Fill out the question below to start your submission:

Stay ahead of the curve with our newsletters.

Get the latest industry updates tailored your way.

JOIN TODAY!

Design, CMS, Hosting & Web Development :: ePublishing