Articles by Jeff Diem

Navigating the Franchise vs. Independent Decision – Key Factors Beyond Ownership

In Part 2, Industry Experts Discuss Training, Market Dynamics, and Strategic Considerations for Franchise and Independent Restoration Owners

Jeff Diem

Ricelli Mordecai

October 23, 2024

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Explore essential insights from industry experts on training, market dynamics, and strategic considerations to help you navigate the franchise versus independent restoration business decisions.

Is Franchising Right for Me? Lesser Considered Options are No Less Important

In Part 1, Two Industry Experts Share Insights on Navigating Franchising vs. Independent Ownership in the Restoration Business

Ricelli Mordecai

Jeff Diem

October 4, 2024

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Over the past decade, the restoration industry has witnessed a significant shift from large franchises to a more diverse mix of independent companies.

What Can Restoration Business Owners Expect from TPAs?

In Part 2, Two Industry Pros Discuss TPAs With Respect to Franchises

Jeff Diem

Ricelli Mordecai

May 29, 2024

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This two-part discussion looks at what TPAs expect of restorers and what restorers can expect from TPAs.

For Restoration Contractors, Apprehension is the “A” in TPA

In Part 1, Two Industry Pros Discuss What TPAs Expect of Restorers

Jeff Diem

Ricelli Mordecai

April 29, 2024

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This two-part discussion looks at what TPAs expect of restorers and what restorers can expect from TPAs.

This webinar is part of the Preparing to Respond: Hurricanes series.

Hurricane season isn’t what it used to be, and neither is disaster response. In this webinar, an expert‑led panel will break down what’s changed for hurricane response, and how restorers can scale responsibly without sacrificing their safety, retention, or profitability.

The modern claims ecosystem depends on seamless integration between the field, office, and carrier. Learn how a unified “golden thread” of communication transforms fragmented workflows into a transparent, high-performance process.

The Experience Convention & Trade Show logo The Experience Convention and Trade Show unites the cleaning, restoration, inspection, indoor air quality, and HVAC industries through hands-on education, live demonstrations, and high-impact networking. Attendees gain practical skills, business insight, and connections that elevate industry standards and drive growth.

Articles by Jeff Diem

Navigating the Franchise vs. Independent Decision – Key Factors Beyond Ownership

Is Franchising Right for Me? Lesser Considered Options are No Less Important

What Can Restoration Business Owners Expect from TPAs?

For Restoration Contractors, Apprehension is the “A” in TPA

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