Mike O’Donnell is the president of PACKOUTZ, the expert contents restoration franchise from BELFOR Franchise Group. For more than 30 years, Mike was an owner and partner of O’Donnell Brothers Professional Furniture Service, the largest independently owned contents restoration company in the U.S., which was acquired by BELFOR in 2019. Mike also serves as vice president of the Contents Council for the Restoration Industry Association (RIA), and he is chairman of the Contents Loss Specialists Certification Committee, where he wrote the standard for the Contents Loss Specialist certification in 2018.
I spent one afternoon this past week reaching out to adjusters to see how they really feel about contents and how they’re handled in insurance restoration. I received the following feedback from some true professionals in the industry.
