Water Damage Restoration

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In this first article of a two-part series on respiratory hazards and protections, Barry Rice, CSP, shares steps to correctly set up a respiratory protection program. In the second article, next month, he will cover how to implement and follow the program.

With CAT season coming soon, we invited Avelina Lamb, owner of PuroClean of Chandler, to discuss her franchise’s approach to growing CAT restoration services. She shares advice based on work in Louisiana following Hurricane Ida, as well as fire and smoke damage projects in Colorado following recent wildfires.

“We are so focused on the physical aspects of everything we do in our business and personal lives, we sometimes forget the importance of the emotional connection, a basic human need. We have become transactional and no longer personal. The most successful companies handle problem resolution with a human voice and a can-do attitude to service, while others deal with problem resolution with software and a list of options,” Barry Costa writes.

Barry Rice, CSP, reviews successful methods for preventing hand injuries, one of the most common injuries in restoration work. He provides advice on choosing the right glove and glove training implementation.

“We as an industry only know how to check these moisture content levels and have no insight into controlling or evaluating the primary metrics that are determining the length of time it takes to get these materials back to acceptable levels,” Chuck Dewald III writes. “Our industry is drying completely backward!”

In the age of digitalization, why should risk managers, contractors and insurance professionals pay closer attention to document restoration? What type of work sites or clients require document restoration? What is the technical process to restore documents in a way that these items are later safe to use? The why of document restoration can be divided into three categories: Efficiency, legality and sentimentality, Boris Skoro writes.

Julie and Tony Roberts’ SERVPRO franchise in Henderson, Ky., is directly involved with CAT restoration work following the devastating tornadoes that touched down in December 2021, including one of the largest projects in the town of Mayfield, Ky.

What are the most important restoration tools and advancements for CAT, cleaning and disinfection, contents, fire and smoke, forensic, mold, and water damage work? We asked 14 industry experts to weigh in.

Kowalski Construction faced an extraordinary task in one of its recent projects. After a large fire ravaged one of Arizona’s largest malls, one-third of the shopping center was affected with heavy smoke and water damage. As one of the area’s only construction companies qualified to handle a job of this magnitude, they were asked to perform restoration services, but with a twist. Managers wanted to keep the mall open for business.