Columns

RSS

How is the adjuster to know if you handled the job like Stan in a Van or a top-shelf company? The answer is documentation. The problem is that too many restorers don’t understand the mechanics of how to put together a good file that properly supports the invoice. They expect the adjuster to simply take their word for it. 

Barry Rice, CSP, reviews successful methods for preventing hand injuries, one of the most common injuries in restoration work. He provides advice on choosing the right glove and glove training implementation.

We find thought leaders in every industry — health care, technology, professional cleaning, facility management and, of course, the restoration industry. But have you ever wondered how these people became “thought leaders”? Here, Robert Kravitz shares the importance of thought leadership along with five common steps in the journey to becoming a thought leader.

“Today’s restoration software helps users estimate and manage recovery projects more efficiently than ever. This new technology is awesome, but the most important thing to remember is all software relies on good data entry, as garbage data in will result in garbage data out,” Thomas McGuire writes.

This practice is very common in many industries. Remember when you booked a plane ticket and were kept in the loop with little to no human interaction about everything from gate changes to check-in reminders to delays? What about the time you scheduled the cable guy to come out for an internet outage, and received automated texts and emails with updates?

“We as an industry only know how to check these moisture content levels and have no insight into controlling or evaluating the primary metrics that are determining the length of time it takes to get these materials back to acceptable levels,” Chuck Dewald III writes. “Our industry is drying completely backward!”

In the age of digitalization, why should risk managers, contractors and insurance professionals pay closer attention to document restoration? What type of work sites or clients require document restoration? What is the technical process to restore documents in a way that these items are later safe to use? The why of document restoration can be divided into three categories: Efficiency, legality and sentimentality, Boris Skoro writes.

“Identifying potential future leaders, mentoring their development, and building a bench of talent for the future is paramount. The degree to which the new consolidated organizations succeed will be determined by the quality and cohesiveness of their leadership at all levels,” Norris Gearhart writes.

Insurance agents get many marketers and salespeople through their doors every day, and they are all saying and doing the same thing. Be different. Be authentic. Be a trusted advisor. 

Jon Isaacson shares a story that points to the power of breathing fresh life into existing assets. “As we celebrate the dawn of a new year, perhaps this year isn’t as much about chasing what is new –manufacturing, remodeling, or accumulating – but discovering what is already there and putting the pieces together just a bit more concisely. The old new.”