Don't be short-staffed when a big job comes in. Annissa Coy shares how she makes sure she always has help when she needs it.

This week, Annissa is talking about the importance of not cutting corners on a contents restoration job.

Annissa addresses insurance policy concerns in her 54th video column for R&R.

Is there ever a time when you can take too many pictures during a job?

This week, Annissa explains why it's so important homeowners sign liability forms.

You cleaned it, it got ruined further, now you have to figure out who's going to pay for a replacement.

In her 50th video column for Restoration & Remediation, Annissa Coy tackles a tough situation that can arise between you and the insurance company.

During many restoration jobs, some items are deemed a total loss, and the insurance company will pay for a replacement. Questions and problems can arise when the owner wants to keep an item they're actually getting money for to replace it.

This week, Annissa is talking about the importance of good communication.