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New Products and TechnologiesManaging Your Restoration BusinessTradeTalks: Unlocking the Experience

Trade Talks: Unlocking The Experience

From Contractor to Entrepreneurship in Technology and Beyond

By Kayla McGowan
July 24, 2025

On this episode of TradeTalks: Unlocking the Experience, our special guests, Lane Larsen, Founder of Clean Claims, and Paul Silliman, Head of Sales and Customer Success with Clean Claims chat about their journey into the industry. Plus, they share fun facts about themselves as well as what you can expect from their upcoming sessions at The Experience

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About Lane:

  • He is the Founder of Clean Claims. 
  • He has been deeply involved in the restoration industry for nearly 20 years, building and selling four different mitigation and restoration companies.

 

About Paul:

  • He is the Head of Sales and Customer Success at Clean Claims. 
  • He has over 10 years of experience in the restoration industry, previously working as a water technician, project manager, and in insurance adjusting roles.

Both Lane and Paul stumbled into the restoration industry, not intentionally choosing it as a career path. But they've gained extensive hands-on experience working in various roles, which has allowed them to move over into the software side of the industry and help advance the industry with technology. They’re passionate about solving problems for industry professionals.

Both gentlemen are taking the stage at The Experience September 3-5. Paul has a session on the restoration track and Lane has a session on the general track. You can see Lane on Wednesday, September 3 from 9:40 am – 10:10 am and Paul on Wednesday, September 3 from 9:10 am – 10:10 am.

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KEYWORDS: restoration business strategy restoration software The Experience

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Kayla mcgowan author

Kayla McGowan is the SPAR Partner Manager for PuroClean, where she manages and strengthens the company’s vendor partnership ecosystem. In her role, she serves as a key liaison between PuroClean, approved vendor partners, internal stakeholders, and Franchise Owners, helping connect the network with trusted tools, services, and products that support operational success.

With more than 10 years of experience in marketing and communications within the restoration and cleaning industry, Kayla has built her career around connecting people, ideas, and resources that move the industry forward. She is the former Editor-in-Chief of Restoration & Remediation (R&R) Magazine and continues to contribute to R&R as a writer, bringing her industry knowledge and perspective to its audience.

Kayla holds a B.S. in Criminal Science and an M.S. in Public Safety and Emergency Management from Grand Canyon University. She also serves as Co-Chair of the Restoration Industry Association’s Marketing Committee.

Her industry credentials include Microbial Warrior®️, Certified Forensic Operator®️, and High Risk/High Level Decontamination Specialist™️. Passionate about elevating the restoration industry and the professionals within it, Kayla enjoys building meaningful relationships, sharing knowledge, and creating opportunities for collaboration. Outside of work, she is a food lover who enjoys spending time with her family and being outdoors.

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