On this episode of Ask The Expert, we’re joined by industry experts Tim Singnysane, Director of Operations for 1-800-Water Damage, Austin Duchaine, 1-800-Water Damage Owner of Harrisburg, PA, and Rick Wahlstrom, Estimate Review and Compliance for Belfor Franchise Group. These gentlemen have nearly 100 years of experience combined. With hurricane and fire season on the horizon, we wanted to dive into the proper strategies for readiness, response and recovery for catastrophes. 

We cover topics like the importance of preparation, challenges in communication, the need for rotating your teams, advice and more. There is no time like the present to prepare, collaborate and ask the necessary questions to keep you and your team not only prepared but safe and compliant.

Questions:

• What are the key steps you take to prepare for servicing a CAT event?
• How do you determine when it's time to deploy your team, and how do you ensure they are ready?
• How do you make sure your team follows carrier processes for documentation, photos, approvals, etc. during the chaos of a CAT response?
• What advice would you give to contractors who are looking to get into CAT work for the first time?
• How do you balance supporting the affected area while also maintaining operations at your home office?

This episode of Ask the Expert is brought to you by 1-800 Water Damage, a Belfor Group company.