Fire and Smoke Damage RestorationOdor RemovalManaging Your Restoration BusinessAsk Annissa

Ask Annissa: Do You Have an Odor Guarantee?

Ask Annissa

In this episode of Ask Annissa, Annissa Coy responds to the following message from a restoration industry peer: “My customer is asking me for a guarantee of my work and for the removal of odor. … I don’t know how to answer this.” Coy weighs in on whether to guarantee work and, if so, for how long.

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Annissa Coy is a well-trained and highly skilled professional with more than two decades of experience in the cleaning and restoration industry and the co-creator of Firehouse Education and Mobile Cleaning Systems. She was also the winner of R&R’s inaugural Recognizing Women in Restoration award in 2017. Be sure to check out Annissa’s weekly videos on www.randrmagonline.com! Have a question for Annissa? E-mail her at Annissa@firehouseeducation.com.