10 Years after Hurricane Katrina: A Retrospective on Claims Handling is a research paper from Crawford & Company® that, on the 10-year anniversary of Katrina hitting the Gulf Coast, summarizes the storm’s effects. It also describes in detail what it was like to manage claims amid the devastation from the personal perspective of claims adjusters who had to work in the catastrophe zone. The paper then discusses dramatic developments in technology since the storm and how they affect contemporary claims handling.

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