With CAT season coming soon, we invited Avelina Lamb, owner of PuroClean of Chandler, to discuss her franchise’s approach to growing CAT restoration services since its opening in 2018. She shares advice based on work in Louisiana following Hurricane Ida, as well as fire and smoke damage projects in Colorado following recent wildfires. Lamb covers proper preparation, adapting to the cultures of local customers, working with insurance adjusters, collaborating with fellow franchises and more. She also offers advice to women looking to advance in the restoration industry and talks about how running a restoration business compares to her experience running a surgery practice and real estate business.

JoAnn Wiechmann discusses emotional intelligence, customer care and team culture in restoration, offering insights for building trust and resilience.

Nick D’Urbano shares how AI and technology help restoration businesses boost leads, optimize customer experience and gain a competitive edge in the market. 

Learn why it’s crucial for restoration contractors to understand markup vs. margin and overhead to avoid costly mistakes and improve their profitability.

Hear from Kaylin Glaspie, R&R’s 2025 Technician Award Winner, as she shares insights on her career, leadership and advice she has for fellow restoration professionals.

Learn how restoration businesses can grow through strategic referral partnerships with plumbers, realtors and services professionals with Chris Matts.

Explore the hidden health risks of indoor air pollution with Dr. Iyad Al-Attar, from health impacts to filtration failures and building design innovations.