With CAT season coming soon, we invited Avelina Lamb, owner of PuroClean of Chandler, to discuss her franchise’s approach to growing CAT restoration services since its opening in 2018. She shares advice based on work in Louisiana following Hurricane Ida, as well as fire and smoke damage projects in Colorado following recent wildfires. Lamb covers proper preparation, adapting to the cultures of local customers, working with insurance adjusters, collaborating with fellow franchises and more. She also offers advice to women looking to advance in the restoration industry and talks about how running a restoration business compares to her experience running a surgery practice and real estate business.

Classroom education and certifications provide a solid foundation for restorers, but hands-on training allows restorers to put their knowledge into practice. Mike Allred, Javier Del Angel, and Park Olsen share how real-world scenarios, training, and industry relationships help restorers build confidence, improve their safety, and prepare for complex jobs.

Brantley Kushner and Robb Harrell share the challenges, technology, vendor partnerships, and coordination that helped the team ATI complete a complex job after hurricane Milton that affected 279 units.

Nick Hindle of PuroClean shares how SPAR has evolved from a simple coffee conversation to a vendor partnership program that evolves around standards, security accountability, innovation, and more!

Carrying on the conversation from The Experience in Las Vegas, Kevin Coy, David Hart, David Hodge, and Tom McArdle discuss fire contamination, cleaning vs. decontamination, contents restoration, and why understanding fire science is crucial in fire restoration.

Here’s how restoration companies can reduce their workflow fragmentation by improving documentation, prevent costly inefficiencies, and strengthen their operations.

Wildfire and fire losses present complex challenges that go beyond what restorers see. Here’s how restorers should approach, assess, test, involve third parties, and balance their technical and emotional aspects of caring for the homeowner.