What’s new and notable with the IICRC as we embark on a new year? We invited Michael Dakduk, CEO of the organization, to share key IICRC accomplishments, goals, challenges and more in this Ask the Expert episode. He explains the IICRC’s four key areas of focus in serving restoration and cleaning professionals. Two of them – advocacy and research – are new. He also highlights RIA collaboration, and trends in technology, talent and regulations within the restoration industry.

Learn how Jesús Miranda rose from laborer to Project Director at First Onsite, inspiring others through leadership, safety and purpose in the restoration industry.

Phillip Rosebrook and Santosh Mohanan unpack the results of the 2025 Cost of Doing Business survey, revealing key financial trends and strategic insights for restoration businesses.

In this episode of Ask The Expert, Travis Parker Martin of KnowHow shares how restoration leaders can use human psychology, not just in technology, but successfully launching software and driving team adoption. Learn more about these three science-backed motivators that make change easy.

Doug Hoffman, Doc Shane and Bret Sallee join Ask The Expert to share mold remediation field strategies, including scoping, communication, client education and the impact of the Bergman Amendment on industry standards.

In this episode of Ask The Expert, James Hatfield of LiveSwitch shares how restoration companies can overcome operational challenges, improve quoting and dispatch and grow their business using simple, effective technology. Learn about key lessons from his experience in field services and leadership.

In this episode of Ask The Expert, John Otero of 1-800 WATER DAMAGE discusses the impact of wildfire smoke and soot on indoor air quality, common misconceptions and the restoration industry’s roles for effective remediation. Learn why the proper training, equipment and communication are essential for protecting the health and property of our customers.