What’s new and notable with the IICRC as we embark on a new year? We invited Michael Dakduk, CEO of the organization, to share key IICRC accomplishments, goals, challenges and more in this Ask the Expert episode. He explains the IICRC’s four key areas of focus in serving restoration and cleaning professionals. Two of them – advocacy and research – are new. He also highlights RIA collaboration, and trends in technology, talent and regulations within the restoration industry.

FloLogic’s Ian Greene shares how automatic shutoff technology, smart leak detection, and proactive risk management are helping restorers reduce customer losses, strengthen relationships, and create new opportunities for their business.

PuroClean’s COO, George Hernandez, discusses CAT response planning, partnerships, operational strategies, and cash flow strategies for CAT work.

Leighton Healey of KnowHow shares his insights on AI, training, company culture, and building stronger teams in the restoration industry.

In part two of our commercial drying series, Howard Wolf shares why successful commercial and large-loss projects require strong communication, risk evaluations, disciplined operational processes, and a systems thinking approach.

ServiceForge’s Jane Blanchard shares how after-hours response and customer communication can help restoration companies improve their reviews, increase lead conversion, and build trust.

Jeff Cross joins host Kayla McGowan to discuss AI in industry media, the value that deadlines bring, collaboration, and why coffee is part of their workflow.