The “M” in NORMI no longer stands for mold. It now represents a broader view of the indoor environment, which is the theme of this Ask the Expert interview with NORMI CEO Doug Hoffman. He discusses contaminants, beyond mold, that restorers and remediators should be knowledgeable about. He also outlines the regulatory landscape for mold remediation licensure in the U.S., separating remediation from assessment, and top indoor air quality trends and tools for 2022. Additionally, Hoffman speaks to notable NORMI developments including FEMA partnership, new and free course offerings, strategic industry alliances, and an on-the-ground disaster resource called Norma.

This week’s Ask The Expert features the ProKlean team, and they talk all things rebranding, chlorine dioxide chemistry, product safety, and training for restoration contractors.

This episode of Ask The Expert features five home service leaders discussing how cross‑industry collaboration improves communication, consistency, and customer experience.

This episode of Ask The Expert features Beth Toenies of BELFOR Franchise Group. She shares franchising advantages, operational support, and growth opportunities in the restoration industry.

Asbestos experts discuss testing triggers, working before the results are received, and best practices for restorers to manage their risk, protect their teams, and stay compliant.

Holly Baldwin of DocuSketch shares how restoration companies can build homeowner trust using service, communication, technology, and partnerships.

Klark Brown and Mike Ellis discuss modern restoration, collaborative training, and networking opportunities in this episode of Ask The Expert.