This episode of Ask the Expert with Danessa Itaya, President of Bio-One dives into caring for your community. With over 30 years of experience in franchising, Danessa discusses the significance of specialized training in the restoration industry, her dedication to helping communities recover from traumatic events, and her compassionate approach to providing emotional support for grieving families.

Learn how National Technology Management (NTM) helps restoration businesses protect their data, automate operations and grow with smart IT and cybersecurity strategies from CEO Kelly Siegel.

Learn how Jesús Miranda rose from laborer to Project Director at First Onsite, inspiring others through leadership, safety and purpose in the restoration industry.

Phillip Rosebrook and Santosh Mohanan unpack the results of the 2025 Cost of Doing Business survey, revealing key financial trends and strategic insights for restoration businesses.

In this episode of Ask The Expert, Travis Parker Martin of KnowHow shares how restoration leaders can use human psychology, not just in technology, but successfully launching software and driving team adoption. Learn more about these three science-backed motivators that make change easy.

Doug Hoffman, Doc Shane and Bret Sallee join Ask The Expert to share mold remediation field strategies, including scoping, communication, client education and the impact of the Bergman Amendment on industry standards.

In this episode of Ask The Expert, James Hatfield of LiveSwitch shares how restoration companies can overcome operational challenges, improve quoting and dispatch and grow their business using simple, effective technology. Learn about key lessons from his experience in field services and leadership.