In this episode of “Ask the Expert” we are joined by Gregg Taylor, chairman and managing partner of GTE Holdings, parent company for Xactly by GTE, specializing in restoration recruiting, and Restoration Sales Force specializing in restoration sales management. We discuss the management of Restoration Industry Sales Reps, and the challenges that surround the management of a restoration sales team and what he is doing to solve those challenges!

JoAnn Wiechmann discusses emotional intelligence, customer care and team culture in restoration, offering insights for building trust and resilience.

Nick D’Urbano shares how AI and technology help restoration businesses boost leads, optimize customer experience and gain a competitive edge in the market. 

Learn why it’s crucial for restoration contractors to understand markup vs. margin and overhead to avoid costly mistakes and improve their profitability.

Hear from Kaylin Glaspie, R&R’s 2025 Technician Award Winner, as she shares insights on her career, leadership and advice she has for fellow restoration professionals.

Learn how restoration businesses can grow through strategic referral partnerships with plumbers, realtors and services professionals with Chris Matts.

Explore the hidden health risks of indoor air pollution with Dr. Iyad Al-Attar, from health impacts to filtration failures and building design innovations.